Train Captain, NSEWL

SMRT Trains Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Train Captain to ensure safe and efficient operations on the North-South and East-West lines. The role involves operating trains, communicating with control centers, and providing excellent service to commuters. Candidates must possess an NITEC in Engineering and demonstrate strong technical and interpersonal skills.

Qualifications

• NITEC in Engineering discipline required.
• Able to work shifts including weekends and public holidays.

Responsibilities

• Operate passenger trains ensuring safety and reliability.
• Communicate effectively with Operations Control Centre.
• Adhere to standard operating procedures for train operations.

Skills

Basic IT/digital literacy

Friendly disposition

Customer service-oriented

Effective communication

Team player

Meticulous and alert

Ability to work independently

Ability to work under stress

Education

NITEC in Engineering discipline

Job description

Company description:

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job description:

Job Purpose

• Train Captain plays an important role in operating the SMRT North-South and East-West line passenger trains ensuring a safe, secure, reliable and efficient commute for commuters and to achieve the overall train service standards.
• He/she must be well-versed with train operations and the functions of the rail systems and equipment to make sound and operational safe decision to maintain and improve train service standards and reliability.
• He/she must be able to communicate effectively with the Operations Control Centre (OCC) and make in-train public address announcement to provide operational and train information to commuters onboard trains

Responsibilities

• Provide professional image and excellent service to enhance commuters travel experience

• Operate passenger trains competently with in-depth knowledge of train operations and technicalities that include analyzing of train faults systematically ensuring delays and incidents arising in train service responded promptly and handled appropriately

• Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service while operating a train

• Make effective radio communication with Operation Control Centre to report operational and situation updates

• Make in-train public address announcement to update operational and train information to commuters onboard trains

• Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises

• Perform emergencies response procedures and assist in rail service incident management recovery and incident investigations in accordance with organization service recovery standard operating procedures

• Assist commuters in distress, or casualties during an emergency

• Participate in the continuous improvement of work systems and processes

Qualifications & Work Experience

• NITEC in an Engineering discipline.

• Able to work shift including weekends and public holidays

Skills

Technical Skills Includes:

• Possess basic IT/digital literacy

Generic Skills includes:

• Possess a friendly and pleasant disposition
• Possess a customer service-oriented personality
• Able to communicate effectively and clearly
• A well-discipline and good team player
• Be meticulous and alert
• Able to work independently
• Able to work under stressful environment