Data Insight Manager

About us
We are responsible for assessing the success of Dyson’s products in market and identifying the drivers of reliability and satisfaction in our technologies. Using data from a wide range of sources and business domains, we unlock valuable insights that can be fed back into the business to ensure that we continue to delight Dyson owners with innovative and ground-breaking technology.

We push the boundaries of what others have defined as possible. Our approach starts with an engineering mindset and different thinking. Then we continuously refine our ideas – unwilling to compromise and driven by an obsession for finding a better way.

About the role

We are currently seeking Data Manager to join the B.I. Team embedded within the ‘Quality Function’. We are interested in speaking to people at a senior level who have relevant industry experience. This role is essential to protect Dyson and our customers from any changes that could impact product reliability or user satisfaction.

• Manage a small team of Data Analysts & Scientists in Singapore and the Philippines, with the position based at our head office in Singapore
• Analyse customer service data to immediately identify emerging trends in part usage and alert to the business stakeholders to take appropriate action
• Analyse manufacturing data to rapidly identify potential indicators of reliability or satisfaction and prevent products reaching the market
• Analyse off-line test verification data to support the prediction, detection and mitigation of product reliability and satisfaction
• Ability to bring the data to life and ‘tell the story’ to non-technical colleagues of any level
• Create and maintain documentation for data processes and systems

About you

• Experience in managing a global team
• Confident and competent with SQL
• Relevant experience in Cloud Data Analysis e.g. Bigquery (or Redshift or Snowflake)
• Proficiency in Tableau, Looker, Qlik or Power BI for data visualization
• Self-motivated, dynamic, and results-driven
• Great communicator and comfortable dealing with all business levels
• Good at building people networks within the business and influencing others
• Happy to get hands-on with data and understand how it is created at source
• Willing to be flexible in tasks and activities taken on
• Continuous improvement mindset and ability to think strategically
• Ethical, personal integrity
• Attention to detail without losing bigger picture

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.