Customer Experience Officer @ Tengah (Walk-in Customer) ~

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Utilities Group company is seeking a customer service professional for a 12-month role near Tengah Community Centre. The position involves managing consumer feedback, collaborating with stakeholders, and ensuring satisfactory solutions. Ideal candidates will have 2-3 years of experience and strong communication skills.

Qualifications

• At least 2-3 years of experience in customer service.
• Excellent verbal and written communication skills.
• Ability to handle stress and work independently.

Responsibilities

• Provide high-quality customer service and manage consumer feedback.
• Collaborate with stakeholders on complex cases related to the Centralised Cooling System.
• Take ownership of cases and provide regular updates.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Adaptability

Job description

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Near Tengah Community Centre at Tengah Building Service Centre (Bukit Batok)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

1. Provide high-quality customer service and professionalism in managing consumer feedback and inquiries.
2. Actively collaborate with stakeholders to investigate complex cases and feedback on the Centralised Cooling System (CCS).
3. Communicate effectively with consumers to ensure satisfactory solutions and timely updates.
4. Take ownership of cases by following through effectively and actively closing each case.
5. Provide regular records and updates of cases in systems and reports.
6. Perform any other ad-hoc duties as assigned.

Job Requirements

• At least 2-3 years of experience in customer service.
• Excellent verbal and written communication skills.
• Problem-solving skills to creatively resolve feedback and issues.
• Interpersonal skills to relate cordially with different classes of people.
• Ability to handle stress, be adaptable, and work independently in a dynamic environment with minimal supervision.
• Willing to standby to work on weekends if required.

If interested, candidates are invited to submit their CV through the official PERSOLKELLY job application platform here: https://sg.go.persolkelly.com/job/apply/12731

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

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Company details: PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • Reg. R1981246 • Bertram Lee Kian Hui