Contact Centre Support Executive (Inbound)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a proactive individual to enhance public communications and feedback resolution for a large-scale system upgrade. The role involves liaising with the public and internal stakeholders to ensure clarity and efficiency in responses. Ideal candidates should have a diploma and relevant experience in customer service or public communications.

Qualifications

• Minimum diploma in any field of study.
• 1 to 2 years of relevant experience in public communications.

Responsibilities

• Respond to enquiries and feedback from members of the public.
• Analyse case details and coordinate for resolution.
• Track and manage cases using internal systems.

Skills

Communication

Customer Service

Problem Solving

Education

Diploma

Job description

Salary Range: $2,280 to $2,580 (commensurate based on experience)

Contract Duration: 12 months (renewable or convertible to permanent based on performance and business needs)

Work Location: Approx. 5–10 mins by bus from nearby MRT stations (Kembangan / Bedok)

Work Hours: 8.30am to 6pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Background:

Our client supports initiatives that enhance national systems and services for the public. They are seeking a proactive and detail-oriented individual to support customer communications and feedback resolution for a large-scale system upgrade. This role involves liaising with members of the public and internal stakeholders to ensure queries and concerns are addressed clearly and efficiently.

Responsibilities:

• Respond to enquiries and feedback from members of the public through phone, email, and written correspondence, ensuring clarity and timeliness in your responses.

• Analyse case details and follow through on complex or exceptional issues, coordinating internally where necessary to ensure accurate and satisfactory resolution.

• Keep up to date with evolving policies and procedures to provide accurate information and guidance.

• Track and manage cases using internal systems, ensuring proper documentation and escalation when needed.

• Support continuous improvement by identifying common issues and recommending process enhancements.

Requirements:

• Minimum diploma in any field of study.

• Candidates with relevant work experience but without formal qualifications will also be considered.

• Preferably possessing at least 1 to 2 years of relevant experience in public communications, service operations, or feedback management.

• Experience in customer service, in-bound call centre, and customer support would be an advantage.

Interested candidate, please click “APPLY” to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform — GO Mobile.

https://sg.go.persolkelly.com/job/apply/12376

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA Licence No. 01C4394
R22110694 (Tan De En Anson @ Adam Abdullah Tan)
GOREF: 12376