Guest Service Officer (Part-Time) - Rainforest Wild Asia

Mandai Wildlife Group; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Mandai Wildlife Group is seeking a dedicated individual to assist in the daily operations of the park. This role involves ensuring guest satisfaction, managing interactions, and supporting wildlife management efforts. The ideal candidate will have a pleasant demeanor and customer service experience, contributing to an engaging visitor experience at a unique wildlife destination.

Qualifications

• Pleasant, confident, energetic and outgoing personality.
• Able to work on weekends and Public Holidays.

Responsibilities

• Assist in day-to-day operations, including queue and crowd management.
• Provide administrative support and ensure excellent guest experience.
• Manage guest interactions and resolve feedback.

Skills

Customer Service

Team Player

Communication

Education

GCE ‘N/O’ Level

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

• Assist in the day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Provide administrative support to the department.
• Ensure delivery of excellent guest experience.
• Manage guest interactions, which include greeting, answering queries and assisting in other guest-related situations.
• Resolve feedback, issues and concerns raised by guests.
• Assist in wildlife management efforts.
• Other relevant duties as assigned.
  
  

Requirements

Job Requirements:

• Minimum GCE ‘N/O’ Level and above.
• Pleasant, confident, energetic and outgoing personality.
• Independent and responsible team player.
• Candidates with customer service experience will have an advantage.
• Able to work on weekends and Public Holidays.