Chief Operations Officer (COO)

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic executive leader to drive operational excellence and regulatory compliance within their banking operations. This role involves partnering with the CEO to shape strategic initiatives, ensuring adherence to AML and KYC protocols, and fostering a productive HR environment. The ideal candidate will possess a strong background in banking operations, exceptional leadership skills, and the ability to navigate complex regulatory frameworks. Join this innovative firm and make a significant impact on their growth and transformation journey.

Qualifications

• Minimum 12 years of progressive experience in banking operations.
• Strong understanding of banking operations and risk management.

Responsibilities

• Partner with the CEO to develop and implement strategic plans.
• Lead regulatory compliance activities focusing on AML and KYC.
• Oversee HR operations and ensure compliance with labor laws.

Skills

Leadership

Regulatory Compliance

Banking Operations

Risk Management

Interpersonal Skills

Communication

Education

Bachelor’s degree in Business Administration

Master’s degree or MBA

Job description

Key Responsibilities:

1. Executive Leadership Strategy
2. Partner with the CEO and executive team to develop and implement the bank’s strategic and operational plans.
3. Translate high-level strategy into actionable operational goals, KPIs, and performance metrics.
4. Provide leadership and oversight to key operational functions to ensure consistent and high-quality execution.
5. Lead cross-departmental projects to support growth, transformation, and innovation.

Regulatory Compliance, AML & KYC

1. Lead and oversee all regulatory compliance activities, with a focus on Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols.
2. Ensure the bank meets all applicable local and international regulatory obligations.
3. Work with Compliance to establish robust internal processes for due diligence, transaction monitoring, and reporting obligations.
4. Maintain strong relationships with regulatory bodies and manage responses to audits, inspections, and reviews.

Human Resources & Talent Management

1. Oversee HR operations including workforce planning, talent acquisition, performance management, compensation and benefits, and employee relations.
2. Ensure HR policies comply with labour laws and reflect best practices in people management and corporate culture.
3. Champion leadership development, succession planning, and employee engagement initiatives.

Office Operations & General Affairs

1. Lead all office administration and general affairs functions including facilities management, procurement, vendor management, budgeting, and other administrative services.
2. Maintain operational readiness, business continuity, and security across physical and digital infrastructures.
3. Foster a work environment that is productive, secure, and conducive to employee well-being and operational efficiency.

Operational Excellence

1. Implement best-in-class operational frameworks to drive efficiency, scalability, and cost-effectiveness across departments.
2. Analyze business processes and technology platforms, recommending improvements to enhance speed, accuracy, and customer experience.
3. Ensure smooth integration and coordination across departments such as IT, finance, legal, compliance, and business units.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Law, or a related field; Master’s degree or MBA preferred.
• Minimum 12 years of progressive experience in banking operations.
• Demonstrated experience navigating regulatory frameworks within a financial institution.
• Strong understanding of banking operations, risk management, and operational control environments.
• Exceptional leadership, organizational, and interpersonal skills with the ability to manage multidisciplinary teams.
• Effective communicator with the ability to influence at all levels and represent the institution with regulators, auditors, and stakeholders.
• Proficient in written and oral business Korean to liaise effectively with Korean counterparts and prepare management reports for the Parent Bank.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and CV, you consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using, and disclosing your personal data for account creation in GO and the purposes set out in the Privacy Policy. You acknowledge that you have read, understood, and agree with GO’s Terms of Use and Privacy Policy. If you wish to withdraw your consent, please email us at [e-mail]. Feel free to contact us with any queries.