Patient Coordinator & Clinic Front Desk

Cutis Medical Laser Clinics pte ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player in medical aesthetics is seeking a Patient Coordinator to enhance patient experiences. This role involves communicating with patients, scheduling consultations, and collaborating with medical professionals to ensure smooth clinic operations. Ideal candidates will possess strong communication skills, a customer-oriented mindset, and a diploma in a relevant field. Join a supportive team dedicated to excellence in patient care, where your contributions will directly impact the clinic's success and patient satisfaction. If you are passionate about skincare and eager to grow in a dynamic environment, this opportunity is perfect for you.

Benefits

Comprehensive training and development opportunities

Incentives and bonuses

Qualifications

• At least three years of experience in the skincare or medical aesthetic industry.
• Diploma required; vocational/technical training preferred.

Responsibilities

• Communicates with patients via email, phone, and WhatsApp.
• Schedules consultations efficiently and greets patients.
• Liaises with physicians to ensure patient flow.

Skills

Excellent phone etiquette

Verbal communication skills

Written English communication skills

Customer service-oriented

Dependable and punctual

High interpersonal skills

Education

Diploma

Vocational/technical training

Job description

Cutis Medical Laser Clinics and our employees are passionately committed to fundamentally change the future of medical aesthetic and age management care.

We strive for a workplace environment that fosters collaboration, performance, and respect. Working together, we can deliver on our mission and promises to our patients, colleagues, and shareholders.

If this sounds like a fit for you, we would love to hear from you.

Please send your resume to [e-mail]

Patient Coordinator & Clinic Front Desk

General Duties and Responsibilities:

Expectations of all employees include:

• Maintains a positive and respectful attitude
• Demonstrates flexible and efficient time management and ability to prioritize
• Consistently reports to work on time, prepared to perform duties
• Positive and supportive team member

Role Specific Duties and Responsibilities:

• Communicates with patients via email, phone, and WhatsApp
• Replies to prospective patients’ inquiries with customized templates
• Schedules consultations efficiently
• Greets and checks in patients, including preparing them for consultations
• Liaises with physicians and therapists to ensure patient flow
• Evaluates patients’ needs to determine appropriate skincare products
• Checks out and upsells skincare products and treatments
• Performs follow-up calls
• Assists with opening and closing the clinic as scheduled
• Works with the team to improve systems and procedures for better patient experience and clinic goals
• Participates in team meetings and training workshops
• Updates knowledge about procedures and products at the clinic
• Assists team members as needed and performs other duties as assigned

Education and Experience Required:

Diploma required; vocational/technical training preferred. At least three years of experience in the skincare or medical aesthetic industry.

Skills and Abilities:

• Excellent phone etiquette, verbal, and written English communication skills
• Ability to maintain client relationships
• Customer service-oriented
• Dependable and punctual
• High interpersonal skills for handling sensitive and confidential situations

Our offer:

• Salary range from SGD 3,000 to SGD 3,800 plus incentives and bonuses
• Comprehensive training and development opportunities