Senior Reservations Coordinator

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Reservation Coordinator to lead their reservations team. This role is pivotal in ensuring exceptional guest experiences through effective management of bookings and coordination with various departments. With a focus on customer service, the successful candidate will handle inquiries and resolve issues, maintaining high standards in a dynamic environment. If you have a passion for hospitality and a knack for problem-solving, this opportunity offers a chance to make a significant impact while working with a dedicated team. Join this forward-thinking company and help shape memorable guest experiences!

Qualifications

• Minimum 2 years experience in reservations within hospitality.
• Strong customer service and problem-solving skills required.

Responsibilities

• Manage daily operations of the reservations team effectively.
• Provide excellent customer service and resolve guest issues.
• Liaise with departments for seamless guest experiences.

Skills

Customer Service

Problem Solving

Team Management

Communication

Tools

Reservation Systems

Job description

The Senior Reservation Coordinator is responsible for managing and overseeing the reservations team to ensure efficient and effective handling of all guest bookings. This role involves coordinating with various departments to provide exceptional guest experiences and maintaining high standards of customer service.

Key Responsibilities:

1. Manage Reservations: Oversee the daily operations of the reservations team, ensuring all bookings are handled promptly and accurately.
2. Customer Service: Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring guest satisfaction.
3. Coordination: Liaise with other departments (e.g., front desk, housekeeping, sales) to ensure seamless guest experiences.
4. System Management: Maintain and update reservation systems, ensuring data accuracy and system efficiency.
5. Problem Solving: Handle complex reservation issues and escalations, providing solutions in a timely manner.

Experience:

Minimum of 2 years of experience in a reservations role within the hospitality industry.

Salary: Up to $3,800.

If you are interested in this role, please send your profile with expected salary to [e-mail].

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
Personnel Registration Number: R22108662