Workshop & Customer Service Manager (Automotive)

Robert Half International Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A well-established automotive business in Singapore is seeking a Workshop & Customer Service Manager. This leadership role involves managing operations, driving business growth, and ensuring high-quality service delivery. The ideal candidate will have extensive experience in the automotive sector and strong leadership skills.

Qualifications

• Minimum 8 to 10 years in a hands-on technical role within an automotive workshop.
• Proven experience in leadership or supervisory capacity.

Responsibilities

• Lead day-to-day operations of the workshop ensuring quality and efficiency.
• Drive business development initiatives for service and repairs segment.
• Monitor KPIs and implement continuous improvement initiatives.

Skills

Leadership

Interpersonal Skills

Communication

Commercial Mindset

Education

Degree in Accountancy

ACCA

Job description

The Company

Our client, a well-established automotive business headquartered in Singapore, is seeking an experienced and dynamic Workshop & Customer Service Manager to lead and grow their workshop, repairs, and service business unit.

The Role

This is a key leadership role that will report directly to the Managing Director and work closely with cross-functional teams to deliver operational excellence and drive business growth. You responsibilities include:

• Lead and manage the day-to-day operations of the workshop, ensuring quality, safety, and efficiency standards are met.
• Collaborate closely with the technical team to ensure timely and high-quality servicing, diagnostics, and repairs.
• Drive business development initiatives to grow the service and repairs segment, including contract offerings and customer retention programs.
• Partner with Sales and Marketing teams to develop and execute growth strategies and campaigns.
• Build strong customer relationships by ensuring top-tier service and managing service delivery expectations.
• Monitor KPIs, service quality, and profitability metrics, and implement continuous improvement initiatives.

Your Profile

As the successful candidate, you will possess a degree in Accountancy or ACCA with the following relevant experience:

• Minimum 8 to 10 years of relevant experience in a hands-on technical role within an automotive workshop, with proven experience in a leadership or supervisory capacity.
• Proven ability to lead and inspire technical teams in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to engage effectively across all levels.
• Commercial mindset with a passion for driving growth and customer satisfaction.
• Deep interest in the automotive sector and staying up to date with industry trends and technologies.

Apply Today

Please send your resume, in WORD format only and quote reference number STE12688059, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Serene Tan Ing Shiern EA Registration no.: R1109248

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