Retail Supervisor

REVAMP HAIR (S) PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player in the beauty sector is seeking a dynamic retail supervisor to lead a passionate team. This role involves driving sales, maintaining high service standards, and ensuring an exceptional customer experience. You will be responsible for overseeing daily operations, managing inventory, and fostering a motivated team environment. If you have a strong background in retail management and a passion for beauty products, this is an exciting opportunity to make a significant impact in a thriving business. Join us and help elevate our brand's presence in the market!

Qualifications

• Minimum 2 years of retail supervisory experience in beauty products.
• Proven track record of achieving sales targets and increasing profitability.

Responsibilities

• Drive sales and monitor individual and team sales KPIs.
• Oversee daily store operations and ensure a premium customer experience.

Skills

Sales Management

Customer Service

Communication Skills

Team Leadership

Problem Solving

Attention to Detail

Education

Diploma in Retail/Business Management

Tools

Microsoft Office Suite

Management Software

Job description

Key Responsibilities

• Drive sales together with team to meet or exceed sales targets, goals & objectives and contribute to the overall store performance.
• Monitor Individual and team sales KPIs
• Lead and motivate team to give their utmost performance sales & service and establish a long-lasting trusted relationship with customers.

Main Responsibilities

• Oversee daily store operations, ensuring a seamless and elevated customer experience aligned with company's service standards.
• Maintain deep product knowledge, brand heritage, and ongoing promotions to effectively support sales and customer engagement.
• Uphold high standards of customer service across the team, fostering a welcoming and professional atmosphere for all customers.
• Handle customer inquiries, feedback and resolve any issues promptly, professionally and effectively.
• Provide professional advice and promote treatments & products according to customer needs.
• Ensure transactions are processed accurately, efficiently, and with discretion, reflecting the brand's premium positioning.
• Maintain store presentation, including replenishment of merchandise, cleanliness of fixtures, and proper pricing display.
• Ensure all visual merchandising and point-of-sale materials are up to date and in line with brand guidelines.
• Assist in inventory management, stock replenishment, and loss prevention
• Create and manage team schedules to optimise store coverage and productivity.
• Ensure the team is up to date & well versed in their product knowledge
• Ensure the team maintains the utmost professional conduct and grooming standards
• Assist the Training Manager in coaching the team with new launches of treatments and products
• Assist in consumer events and sales initiatives

Requirements

• A minimum Diploma in Retail/Business Management
• At least 2 years of retail supervisory experience and background in beauty products
• Proven track record of achieving sales target and ability to increase sales and profitability; turnaround
• Excellent communication skills with proficiency in English and Mandarin
• Sensitive to customers’ needs and pay attention to details
• Strong sense of responsibility and urgency
• Good team player & self-motivated with the ability to motivate and lead a team of people
• Strong sense of customer service
• Outgoing and Confident with high sense of responsibility and high level of business ethics and integrity
• Ability to solve problems and make effective decisions
• Ability to work under pressure in a fast pace working environment and adapt to challenging situations
• Proficiency in using management software and Microsoft Office Suite
• Able to commit working on weekends and public holidays
• Able to commit to retail hours and stand for long hours