Account Executive

JLL; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Account Executive to lead integrated facilities management services. In this role, you will develop and implement strategic account plans that delight clients and foster long-term relationships. You will manage a talented team, ensuring operational excellence and employee engagement while meeting financial targets. This position offers a unique opportunity to shape the future of real estate services in a collaborative and innovative environment, where your contributions will have a meaningful impact on client satisfaction and business growth.

Benefits

Comprehensive benefits package

Flexible work arrangements

Professional development opportunities

Supportive workplace culture

Mental health resources

Qualifications

• 10-15 years of experience in real estate, with a focus on facilities management.
• Strong leadership skills and ability to manage diverse teams.
• Experience in financial management and client relationship building.

Responsibilities

• Develop and implement account plans to enhance client relationships.
• Lead and manage high-performing teams across multiple facilities.
• Ensure financial targets and service delivery commitments are met.

Skills

Facilities Account Management

Transaction Management

Project Management

Strategic Portfolio Management

Lease Administration

Workplace Strategy

Employee Experience

Client Relationship Management

Financial Management

Education

Bachelor's Degree in Business or Real Estate

Master's Degree (preferred)

Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description – Account Executive

Integrated Facilities Management – (Technology/Singapore)

What this job involves:
Summary
The Account Executive is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Executive anticipates client needs and delivers to outperform on our contractual commitments and builds financial plans while striving to exceed revenue and profitability targets. The Account Executive creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities and success.

The Account Executive leads a team of talented individuals to deliver an integrated multi-disciplined service to the account across the portfolio consisting of office, lab and manufacturing facilities. The services provided consist of facilities management, project management, portfolio strategy, transaction management, lease administration, occupancy planning and car fleet. The Account Executive will have several direct reports as well as some matrix reports. The candidate will be an innovative, forward thinking, creative individual with the highest ethical standards. The candidate must possess strong communication skills, be able to build effective relationships, drive success, be able to influence others to achieve results and provide overall leadership to the team.

The Account Executive will report to the Group Account Executive with a matrix to Global Account Director.

Roles & Responsibilities

Leadership
Establishes the vision and strategy of the regional account plans and ensuring the client receives exceptional delivery
Understands the key business drivers, focuses the team to ensure those priorities are aligned with our deliverables
Ensures the account team is high performing and takes proactive action when required to refresh/enhance
Hires, attracts, and retains a team of top talented employees; improves team performance through regular coaching and feedback; provides recognition
Champions Inclusion for the team, acts as a sponsor for building a diverse team of talented individuals, with a focus on ensuring the Regional and Global Diversity & Inclusion strategy is delivered upon.
Builds and maintains a best-in-class HX culture across the whole team in the region ensuring that we act as One JLL to client and reward collaboration and customer service excellence.
Acts a coach to the team, demonstrates coaching rather than directive style. Is an expert in allowing the team to manage with minimal intervention, with ability to intervene and coach where needed.

Client/Stakeholder Management
Serves as single point of contact for JLL’s service delivery and escalation point
Accountable for the service delivery to meet contractual obligations of JLL
Builds and manages relationships with key stakeholders in client organization.
Ensures deployment of global HX programme into the region and that the region delivers the HX targets through the annual survey
Develops and implements a business plan which meets Client’s and JLL’s objectives for the account.
Develops and maintains a detailed understanding of Client’s business and key factors influencing their requirement for our services.
Manages new scope effectively

Financial Management
Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors’ targets.
Lead the development of the property budgets and forecasts in accordance with the financial timetable.
Meets the agreed growth targets for the account.
Looks for opportunities to cross-sell services.
Responsible for collection of fees from the account as well as tracking of outstanding payments.

Contract Management
Ensures adherence to the contract requirements and intents
Responsible for the achievement of key performance indicators, service levels and other measures as contracted
Work with global account team and in region team to manage any contract change request

Operations
Responsible for management oversight of all resources involved in the delivery of services, e.g., recruitment, performance assessment etc.
Actively manages the professional development of all direct reports
Prepares and implements a Succession Plan for the account
Develops, implements, and manages all regional initiatives and programs for the account.
Drives client specific initiatives such as savings targets, benchmarking, and best practices.
Sources, transfers, and implements best practices to the account through bringing outside in
Successfully communicates and commercializes successes and compliments to maintain a positive momentum
Drives regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practices
Establishes consistency in the monthly reporting in each country
Conducts Quarterly Business Reviews in region and participates in global QBR’s

Sound like you? To apply you need to be:
The Account Executive will have demonstrated the following:
Knowledge, Skills and Abilities (KSA)
Minimum 10years-15years’ experience in real estate, preferably strength in Facilities Account Management as well as an understanding/experience in Transaction Management, Project Management, Strategic Portfolio Management, Lease Administration, Workplace Strategy and Employee Experience
Has handled complex account structures, either running multiple teams, multi disciplines, across multiple locations and countries
Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs into existing or new business growth.

Leadership Behaviours

The Account Executive have demonstrated the following:
Client Focus
Dedicated to exceeding client expectations to ensure a positive Net Promoter Score in satisfaction surveys
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with Client, Leadership and Business Unit leaders by gaining their trust and respect

Results Driven
Ability to translate the account plan into a solid delivery model
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail.
Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

Natural Coach
Clearly establishes performance expectations and goals for employees
Provides point in time feedback on performance of employees
Creates an environment with strong morale

Drives Growth
Established credibility with leaders immediately through confidence and presence
Establishes and maintains effective relationships based on mutual trust and respect

Solutions Oriented
Uses rigor and logic to solve difficult problems with effective solutions
Identifies issues before they become problems
Looks beyond the obvious and doesn’t stop at the first answers

Builds Relationships
Is an expert in building and growing relationships with stakeholders, peers, subordinates and wider JLL colleagues
Role models expertise in creating harmonious working environment where all levels feel comfortable to approach them for guidance or input.

Firm Knowledgeable
Understand the fundamentals of the outsourcing business and the real estate industry
Knows the various products our business offers and can identify levers for opportunity

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.