Automation Engineer

Supply Chain Resources Group (Thailand) Co., Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Automation Engineer, where you'll be at the forefront of robotic automation projects. This role offers the chance to work hands-on with advanced AI and ML-powered robots, troubleshooting and maintaining robotic cells while providing exceptional customer service. Your technical, mechanical, and electrical skills will be put to the test as you engage with diverse teams and tackle complex challenges. If you are passionate about robotics and eager to make an impact in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 5+ years in a customer-facing technical role with a focus on robotics.
• Experience in automation environments and technical documentation.

Responsibilities

• Responsible for robotic assembly systems at major tech customers.
• Interact with customers to improve equipment performance and service.

Skills

Troubleshooting

Customer Service

Robotics

Automation

Technical Documentation

Electro-Mechanical Systems

PLC Experience

Education

Associate's Degree in Mechanical or Electrical Engineering

Bachelor's Degree in Engineering

Job description

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In this role, you will be working as part of our Delivery team. You will be installing and engineering our robotic automation projects at one of our largest customer sites located in Singapore. You will be asked to troubleshoot, maintain, and repair our Robotic Cells (BRCs). After on-the-job training in various locations, you will put your technical, mechanical, and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines, and settings.

Our ideal candidate is someone who likes to tinker, take things apart, and figure out how they work. When asked if you like hardware or software, you say “yes”. You might have built robots, DIY projects with Raspberry Pi, or even a Rube Goldberg contraption. You believe robots need love too and are ready to roll up your sleeves to solve tough issues. You want to get in on the most advanced AI and ML-powered robots on the planet.

WHAT YOU WILL BE DOING

• You will be responsible for multiple robotic assembly systems deployed to a major tech customer.
• You will be interacting with customer and customer manufacturing partner about performance of our equipment.
• You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development.
• You will be the primary interface between a team of remote technical experts and those on the line, including field service engineers and customer production leads.
• Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions.
• Maintain status reports at various levels of detail and synthesis.
• Educate and train customers on device operation, maintenance, troubleshooting, and repair.
• Provide excellent customer service, actively listen to customer concerns, and address issues.
• Travel up to 10%, mostly for training.

WHAT WE WANT TO SEE

• 5 or more years in a customer-facing technical role.
• Experience in an automation and robotics environment.
• Associate's degree (Mechanical or Electrical), Bachelor’s degree preferred.
• Automation, robotics, and PLC experience.
• Understanding of Recipe Debug.
• Experience using Vision systems for inspection and point of interest interpolation.
• Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes.
• Technical documentation experience (reading, creating, editing).
• Ability to repair and maintain mechanical systems.
• Capable of following electrical and mechanical drawings.
• Self-starter with ability to work productively with minimal supervision.
• Calm, collected demeanor and commitment to customer service.

IT WOULD BE GREAT IF YOU HAD

• Experience in an electronics manufacturing environment or similar.

Familiarity with code, command line interfaces, and navigating LANs (production-style coding is not required).

Open to candidates from Singapore and Malaysia willing to commute to support in Singapore.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Automation Engineer?
• Have you worked in a role where you were responsible for authoring and reviewing technical documentation?
• Do you have customer service experience?
• Do you have technical writing experience?

SCRG provides manufacturing and supply chain services primarily to the consumer electronics hardware industry OEMs and brand-owning companies. We also serve customers in medical, robotics, food, cosmetics, and industrial sectors. We help manage manufacturing programs and often act as our customers’ offshore manufacturing management team. Our clients range from startups to Fortune 500 companies, many from Silicon Valley and other tech hubs.

Established over 10 years ago by EMS industry executives, SCRG has serviced customers across China, Vietnam, Thailand, Malaysia, Mexico, Israel, the U.S., and Europe. We have over 350 employees worldwide and are headquartered in the U.S.

At SCRG, we value our people, encourage their development, and reward their performance. Come and join us today.

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