CUSTOMER RELATIONS OFFICER

AG BUILDERS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in facility management is seeking a dedicated individual to serve as the first point of contact for urgent assistance. The role involves managing fault reports and ensuring timely repairs while maintaining high service standards. Ideal candidates should have relevant qualifications and experience in facility management.

Qualifications

• At least 2 years of relevant working experience.

Responsibilities

• Serve as the first point of contact for urgent assistance.
• Log and update fault reports in the MMS.
• Ensure timely completion of repairs within KPIs.

Education

Nitec in Technology for Facility Management

GEC 'O' or 'N' level

'A' Level or equivalent

Job description

Qualifications:

• At least Nitec in Technology for Facility Management, GEC 'O' or 'N' level, 'A' Level or equivalent
• At least 2 years of relevant working experience

Job Description:

1. Man the FRC, serving as the first point of contact for users seeking urgent assistance.
2. Receive fault reports via hotline and email, and redirect them to the relevant maintenance contractors.
3. Accurately log and update fault reports in the MMS (Maintenance Mate System).
4. Ensure timely completion of repairs or servicing of faults and service requests within KPIs.
5. Receive, process, and follow up on events and logistics requests.
6. Perform other ad-hoc duties as required.