WAITER SUPERVISOR

GOODMAN EMPLOYMENT AGENCY; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the F&B sector is seeking a WAITER Supervisor to manage service quality and team performance. The role involves maintaining standards, managing customer interactions, and ensuring compliance with regulations. Candidates should have strong leadership skills and at least 3 years of relevant experience.

Qualifications

• At least 3 years of relevant experience in F&B or commercial kitchen.

Responsibilities

• Maintain F&B environment and ensure quality service.
• Manage productivity performance and conduct outlet audits.
• Handle disputes and manage training at store level.

Skills

Integrity

Customer Service

Problem Solving

Leadership

Communication

Job description

WAITER Supervisor

(Remark: Long Working Hours, Non Air-conditioned Environment)

Responsibilities:

1. Maintain F&B environment.
2. Ensure mise-en-place of quality and consistency for service.
3. Check work stations for operations.
4. Ensure food served in accordance with SOPs.
5. Manage quality control at store level and execute crisis management plans.
6. Interact with and service F&B customers.
7. Deliver service performance and manage customers’ expectations.
8. Manage productivity performance.
9. Responsible for inventories and stock-taking activities.
10. Facilitate and maintain compliance with all legislative and regulatory requirements.
11. Cover duties (both service and kitchen) when required.
12. Manage site/outlet and equipment maintenance.
13. Maintain standards and SOPs for store operations.
14. Solve problems and make decisions at managerial level.
15. Generate reports and present store performance.
16. Responsible for income and expenses.
17. Follow F&B safety and hygiene policies and procedures.
18. Conduct outlet audits to uphold standards.
19. Conduct staff performance assessments.
20. Manage training at store level.
21. Handle disputes, grievances, and disciplinary matters at store level.
22. Administer purchasing and receiving procedures.
23. Implement loss/risk prevention measures.
24. Provide information for management decision-making.

Job Requirements:

• Good integrity and personality.
• Candidates with good personal and work hygiene.
• Ability to use equipment, computers, and I.T applications.
• Contribute to customer service over various platforms.
• Manage quality procedures.
• Maintain professional competence at managerial level.
• Manage cross-functional and culturally diverse service environments.
• Apply systems thinking in problem-solving and decision-making.
• Lead teams to implement change.
• Manage workplace communication and engagement.
• Contribute to innovation within scope of work.
• Foster service innovation.
• At least 3 years of relevant experience in F&B or commercial kitchen.