Senior Executive Assistant, Medical Records Office (MRO)

PeopleSolve Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated staff member to provide operational support in the Medical Records Office. This role involves managing medical records with confidentiality, assisting with report requests, and performing administrative duties in a fast-paced environment. Ideal candidates will have at least a GCE A Level or Diploma and proficiency in Microsoft Office. Join a dynamic team committed to excellence in the healthcare sector and contribute to impactful work that supports healthcare professionals and organizations.

Qualifications

• Minimum GCE A Level or Diploma qualification required.
• Proficient in Microsoft Office applications for data management.

Responsibilities

• Provide operational support in the Medical Records Office.
• Ensure confidentiality and security of medical records.
• Assist with medical report requests and follow up on incomplete requests.

Skills

Microsoft Office (Excel, Word)

Communication Skills

Interpersonal Skills

Customer Service Orientation

Organizational Skills

Education

GCE A Level

Diploma

Job description

About The Role

The staff will provide operational support in implementing work processes in the Medical Records Office (MRO). The staff is expected to work independently as well as part of a team to fulfill the required tasks within the given time frame.

Responsibilities and Duties

1. Provide operational support in the assigned MRO function.
2. Ensure all medical records are managed under the strictest confidentiality and security.
3. Assist and advise both internal and external parties regarding medical records-related processes.
4. Register and process medical report requests, including cashier functions for medical report payments.
5. Follow up with doctors on incomplete medical report requests.
6. Perform administrative duties related to all medical report requests.
7. Manage and resolve urgent and/or difficult cases to ensure medical reports reach requestors within the stipulated timeline.
8. Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
9. Conduct quality checks on medical reports before release.
10. Assist in preparing statistics such as monthly performance reports.

What We Are Looking For

1. Minimum GCE A Level or Diploma qualification.
2. Proficient in Microsoft Office applications such as Excel and Word to assist in data management.
3. Preferably 1 year of experience in healthcare or the service industry.
4. Ability to work in a fast-paced environment.
5. Good communication and interpersonal skills.
6. Service-oriented and customer-focused attitude.
7. Meticulous, organized, with a positive work attitude, team player, and willing to learn.

Working Location

• Public Healthcare Facilities

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals worldwide. Our program is designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners' healthcare organizations in Singapore and beyond.

Since 2021, we have helped over 6,000 nurses and healthcare professionals, both full-time and part-time, secure placements in hospitals, clinics, community care centers, testing, and vaccination centers.

At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.

Cyrus Thong

Registration No.: R24122254

PeopleSolve Pte Ltd

EA Licence No.: 21C0695