Global Account Manager (Life Science & Healthcare / Aviation)

DHL Express Singapore; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to lead the profitable development of global accounts. This role involves collaborating across the DHL network to position the company as a strategic partner. You will drive sales improvement, manage customer relationships, and develop tailored strategies for the Life Sciences and Healthcare sectors. If you have a strong background in account management and a passion for delivering exceptional customer service, this opportunity offers a chance to make a significant impact in a thriving environment.

Qualifications

• 5+ years in account management and corporate consultative sales.
• Experience in Life Sciences and healthcare regulations is preferred.

Responsibilities

• Lead the development of global accounts and maintain business partnerships.
• Drive sales improvement and manage customer presentations.

Skills

Account Management

Sales Improvement

Customer Relationship Management

Communication Skills

Team Collaboration

Education

Degree in Business

Job description

Overall Role Purpose:

Reporting to the Senior Manager, Industry Development, you will lead the profitable development of global accounts by positioning DHL as a strategic business partner and delivering agreed programs through a team drawn from across the DHL network. You will also participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales and portfolio. In addition, you will provide customer account revenue and activity reporting as required by the management team.

• Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
• Drive sales improvement through regionally harmonized processes.
• Establish clear understanding of customer expectations and requirements.
• Lead and manage customer presentations and proposals.
• Plan & co-ordinate activities and programs to retain and develop sustainable sales revenue.
• Develop and manage after-sales strategy for each of the designated account customers.
• Provide customer-oriented service at all times relating to specific sales and customer expectation issues.
• Contribute to the regional bidding or RFQ process when requested.
• Develop Life Sciences & Healthcare / Aviation service and products for existing customers and new accounts.

Job Requirements:

• Minimum 5 years of experience of account management/development and corporate consultative/solution-based sales experience in a service-related industry.
• Familiarity with the International Express/ Air Transportation industry for Life Sciences & Healthcare industry will be strongly preferred.
• Experience in Life Sciences and/or medical device/ pharmaceutical industry with healthcare regulations knowledge will be an added advantage.
• Strong teamwork / collaboration skills.
• Excellent communication, presentation, networking and interpersonal skills.
• Degree in Business or related discipline.