Senior Associate, Project Management Operations Specialist, Regional Consumer

DBS Bank Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Singapore is seeking a Business Analyst to enhance consumer banking operations. The role involves implementing automation, collaborating with stakeholders, and ensuring effective project delivery. Ideal candidates will have a strong background in financial services and excellent analytical skills.

Qualifications

• Experience in Financial Services Industry, preferably in a business analyst role.
• Strong analytical and communication skills.

Responsibilities

• Implement automation agenda for consumer banking operations.
• Gather and document user stories.
• Coordinate UAT test plans and ensure timely project delivery.

Skills

Analytical

Communication

Agile

Detail oriented

Education

Bachelor’s degree in business administration

Bachelor’s degree in economics

Bachelor’s degree in finance

Tools

Microsoft Office 365

Job description

Business Function

The Consumer Banking Group Operations (CBGO) is responsible for strategic planning, headcount & financial management, and people engagement strategy. In addition, the function strives to drive and execute at regional level the digital and strategic initiatives, change management operationalization, new Ops & Servicing model, operations productivity and data instrumentation implementation, customer and employee journeys, demand management, and future ready workforce planning.

About the role

CBGO strategic initiatives focus on delivering scalable and efficient processing capabilities in various countries. We are looking to strengthen our team of business analysts that deliver strategic initiatives for Ops transformation driving great employee and customer journeys.

Responsibilities

• Implement automation agenda to transform consumer banking operations across DBS
• Collaborate with stakeholders to identify and solve business problems
• To gather functional and non-functional requirements, review, analyse and document user stories
• Streamline and Prioritise user stories for each sprint
• To review functional specifications and process definition documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Work closely with regional teams and country teams to ensure timely delivery of project

Requirements

• Bachelor’s degree (or equivalent) in business administration, economics, finance or related field
• Experience working in Financial Services Industry in Consumer Banking Operation, preferably in a business analyst or related role
• Detail oriented with strong analytical and communication skills
• Work with cross-functional teams and able to execute well in a fast-paced and agile environment
• Strong working knowledge of Microsoft Office 365
• Prior experience in agile delivery method is an advantage
• Hands-on team player who possesses a can-do attitude