Customer Relations Officer / Assistant Customer Relations Officer

KIAN HIAP CONSTRUCTION PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading construction company in Singapore is seeking a public relations officer to manage resident queries and public relations issues for Home Improvement Program projects. The role involves effective communication with stakeholders, administrative support, and ensuring proper documentation. Candidates should possess a minimum GCE 'A' Level and have relevant experience in public relations.

Qualifications

• 2-3 years of public relations experience, preferably in Home Improvement Program (HIP) projects.
• Effective communication skills in English and one other official language.

Responsibilities

• Manage public relations issues and general project queries from residents.
• Generate HIP block schedules and manage operations at the Information Centre Counter.
• Draft and respond to resident feedback and queries within stipulated timeframes.

Skills

Effective communication skills

Interpersonal skills

Proficiency in Microsoft Office

Education

Minimum GCE 'A' Level

Job description

A. Qualifications

• Minimum GCE “A” Level with 2-3 years of public relations experience, preferably in Home Improvement Program (HIP) projects.

• Effective communication skills in English and one other official language.

• Proficiency in Microsoft Office, Word, Excel, and PowerPoint.

B. Responsibilities and Duties

• Follow instructions from the Client’s Representative, consultants, and contractor’s project manager as required.

• The CRO should be competent with the skills, knowledge, and ability to manage public relations issues and general project queries from residents effectively.

• Excellent communication and interpersonal skills for liaising with subcontractors and project stakeholders (HDB, Town Council, Consultants) regarding project and resident matters.

• Generate HIP block schedules and unit work schedules promptly to assist in resource planning.

• Manage operations at the Information Centre Counter and Hotline.

• Address residents’ defect feedback or queries and coordinate appointments for visits or joint inspections with the RTO and Supervisor.

• Arrange for the Supervisor to attend defect rectification and monitor work completion for defect closure.

• Draft and respond to resident feedback, queries, and messages within stipulated timeframes.

C. Administrative, Recording & Documentation

• Ensure proper recording and filing of vital documents, forms, records, and photos into HICS as required by HDB.

• Provide administrative assistance and logistical support during Working Committee Meetings (Construction Phase) as directed by the Client’s Representative or Consultants.