IT Helpdesk - Open Budget - Buy-side Firm

Pure Hong Kong; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading firm is seeking an experienced IT support professional to enhance their technology infrastructure. The role involves resolving IT issues, managing helpdesk operations, and ensuring seamless support delivery. Ideal candidates will have over 10 years of experience and strong technical skills, with a focus on customer service. Join a dynamic team and contribute to optimizing workflows and improving service quality.

Qualifications

• 10+ years of hands-on IT support experience.

Responsibilities

• Serve as the primary point of contact for resolving IT issues.
• Oversee the helpdesk ticketing system.
• Participate in an on-call rotation for 24/7 support.

Skills

Windows OS

Microsoft 365

Networking Fundamentals

Analytical Skills

Communication Skills

Customer-first Mentality

Job description

Our client is a buy-side firm. Due to business needs, an IT support professional is needed to join their team. As they are looking for someone experienced, they don't have a particular budget; as long as your expectation for the increment is reasonable, feel free to propose, and we can try.

Key Responsibilities:

1. Serve as the primary point of contact for resolving IT issues, addressing hardware, software, and network concerns with efficiency and professionalism.
2. Oversee the helpdesk ticketing system, ensuring proper prioritization, escalation, and resolution of support requests.
3. Diagnose and resolve technical problems related to desktops, laptops, mobile devices, enterprise applications, and remote access tools.
4. Maintain expertise in the firm’s technology infrastructure, including specialized financial systems and proprietary platforms.
5. Partner with internal IT teams and third-party vendors to resolve escalated issues and implement technical solutions.
6. Manage relationships with key IT service providers to ensure seamless support delivery.
7. Facilitate employee onboarding/offboarding by configuring workstations, deploying equipment, and managing access controls.
8. Develop and update technical documentation, knowledge base articles, and IT policies to enhance operational efficiency.
9. Identify opportunities to optimize support workflows and improve service quality.
10. Participate in an on-call rotation to provide 24/7 support coverage as needed.

Qualifications & Skills:

1. 10+ years of hands-on IT support experience
2. Proficiency in Windows OS, Microsoft 365, and enterprise productivity tools.
3. Solid understanding of networking fundamentals (TCP/IP, VPN, DNS, firewalls) and remote access technologies.
4. Experience with financial applications, trading systems, or market data platforms is a plus.
5. Strong analytical skills with a methodical approach to troubleshooting complex technical issues.
6. Exceptional communication skills, with the ability to convey technical concepts clearly to diverse audiences.
7. Customer-first mentality with a commitment to delivering responsive, reliable support.

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