Assistant Reservations Manager

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Join a leading hospitality group as an Assistant Reservations Manager. You will support the reservations team in achieving key performance indicators while ensuring a high level of guest experience. Ideal candidates will have strong communication skills and a minimum of 3 years in reservations sales. This role offers a chance to grow in a diverse and inclusive environment.

Qualifications

• Minimum of 3 years of relevant experience in reservations sales.
• Strong working knowledge of CRS, PMS, TARS or distribution systems.

Responsibilities

• Support the reservations team to meet KPIs including conversion and call quality.
• Manage rooming lists, corporate bookings, and crew blocks as required.
• Ensure high-level performance within the reservations guest experience.

Skills

Communication

Team Support

Customer Focus

Tools

CRS

PMS

TARS

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Reservations Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.

• Supporting & Handling Email Reservations

• Taking Internal & External calls follow LISTEN/LQA Standard

• Perfect Arrival Check

• Rate Loading

• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly

• Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.

• As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.

• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational

• Manage rooming lists, corporate bookings, and crew blocks as required

• Travel Agent Commission Reconciliation

Qualifications:

• Minimum of 3 years of relevant experience in the reservations sales

• Strong working knowledge of CRS, PMS, TARS or distribution systems

• Results Orientated

• External and internal environment understanding

• Ability to work effectively and contribute in a team

• Great communication, presentation and influencing skills

• Customer/Commercial focus

• Team support and development mindset for the team

• Multicultural awareness and able to work with people from diverse cultures

• Flexible and able to embrace and respond to change effectively

• Self-motivated and energetic

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/