Administrative Assistant, Operations

Singlife Life Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading financial services company in Singapore is looking for a dedicated individual to support the Orphan Policy Management Process. The role involves managing policy updates, customer notifications, and enhancing workflow processes. Ideal candidates are meticulous, self-driven, and adaptable to changes in a dynamic environment.

Qualifications

• Competent with Microsoft Office Applications.
• Good knowledge of insurance fundamentals.

Responsibilities

• Support Orphan Policy Management Process for FA firms.
• Email notification to respective insurance providers.
• Support onboarding & offboarding of FARs.

Skills

Attention to Detail

Self-driven

Adaptability

Education

Diploma in Business Administration

Tools

Microsoft Office

Job description

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities

• Support Orphan Policy Management Process for FA firms via tracking of FARs resignation and/or termination weekly
• Update of affected policies status to reflect terminated FARs & tagged new servicing FARs on system
• Email notification to respective insurance providers with replacement of FARs on the affected policies
• Notification to affected customers via email or postal mail
• Support onboarding & offboarding of FARs for FA firms
• Support system enhancement & automation to improve workflow process when required

Experience

• Competent with Microsoft Office Applications
• Good knowledge of insurance fundamentals
• Meticulous and attentive to details
• Self-driven and pro-active to work independently
• Highly adaptable to dynamic work environment and embrace new changes
• Ability to work under tight timeline
• High level of integrity and takes accountability of work

Education

• Preferably a Diploma in Business Administration or related field