Sales & Customer Service (6mths Contract) - East

People Profilers Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Sales Coordinator to enhance customer engagement and streamline order processing. In this dynamic role, you will collaborate closely with the Sales team, manage customer inquiries, and ensure smooth order fulfillment. The ideal candidate will possess strong analytical skills and a solid understanding of sales processes. This role offers a competitive remuneration package and the potential for contract conversion, making it an exciting opportunity for those looking to advance their careers in a supportive environment.

Benefits

Competitive Remuneration Package

Comprehensive Benefits

Potential for Contract Conversion

Qualifications

• 2-3 years experience in sales coordination or customer service roles.
• Strong understanding of order-to-cash processes and sales documentation.

Responsibilities

• Support Sales team with quotations, order processing, and customer inquiries.
• Monitor inventory and report on sales performance.

Skills

Sales Coordination

Customer Service

Order Processing

Analytical Thinking

Time Management

Education

Diploma in Business Administration

Degree in Marketing

Degree in Supply Chain

Tools

Salesforce

SAP B1

Microsoft Office 365

Job description

Industry: Manufacturing Industry
Location: Changi South
Working Hours: Monday - Friday
Good Remuneration Package

Responsibilities:

Sales Support & Coordination

• Collaborate closely with the Sales team to support ongoing business opportunities and customer engagement.

• Prepare sales quotations, proforma invoices, and relevant documents as required by Sales.

• Maintain accurate customer pricing, master data, and sales contracts.

• Support Sales with developing order processing solutions for new business models and special sales projects

Order Management & Fulfilment

• Engage proactively with customers to process orders and manage shipment/delivery arrangements.

• Ensure smooth execution of the order-to-cash process including invoicing and order status updates.

• Coordinate with factories in Europe, China, and India for purchase orders and drop shipments.

Inventory & Sales Performance Monitoring

• Monitor and report on inventory development; highlight slow-moving or excessive stock.

• Liaise with Sales to develop strategies to clear inactive or unsold inventory in a profitable manner and monitor the execution

• Coordinate allocation of limited stock during shortages or special campaigns.

Customer Relationship Management

• Act as a point of contact for customer inquiries related to orders, products, and delivery timelines.

• Support customer claim management in Salesforce, ensuring timely resolution through coordination with relevant departments.

Sales Reporting & Analytics

• Generate regular sales reports and dashboards in Salesforce for management and Sales team analysis.

• Track customer sales trends, order history, and suggest upselling/cross-selling opportunities.

Job Requirement:

• Diploma or Degree in Business Administration, Sales, Marketing, Supply Chain, or related field.

• Minimum 2-3 years of experience in sales coordination, customer service, or order processing roles.

• Familiarity with ERP systems (e.g., SAP B1) and CRM platforms (e.g., Salesforce) preferred.

• Experience in coordinating with international suppliers or managing drop shipments is a plus.

• Sales Support Proficiency: Strong understanding of order-to-cash processes, quotation preparation, sales documentation, and coordination between sales and logistics teams.

• Organization and Time Management: Ability to handle multiple priorities, meet deadlines, and stay detail-oriented under pressure.

• Analytical Thinking: Comfortable analyzing sales trends, inventory data, and inactive orders to support decision-making.

• Tech Savvy: Proficient in Microsoft Office 365 (Excel, Word, Outlook, PowerPoint), ERP/CRM tools, SAP (B1) and Salesforce.

• 6 months contract with possibility of conversion

JOBID: QXR943RR

Please send your updated CV to [e-mail]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: [phone]