IT Helpdesk - Open Budget - Buy-side Firm Singapore Pure Hong Kong Full time

Pure Hong Kong; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading buy-side firm is seeking an experienced IT support professional to join their team. The role involves resolving IT issues, managing helpdesk operations, and collaborating with internal and external teams. Ideal candidates will have over 10 years of experience, strong communication skills, and proficiency in key technologies. This position offers the opportunity to enhance operational efficiency and deliver exceptional support to employees.

Qualifications

• 10+ years of hands-on IT support experience.
• Experience with financial applications or trading systems is a plus.

Responsibilities

• Serve as the primary point of contact for IT issues.
• Oversee helpdesk ticketing system and manage escalations.
• Develop and update technical documentation.

Skills

Analytical Skills

Communication

Customer Service

Tools

Windows OS

Microsoft 365

Networking Fundamentals

Job description

Our client is a buy-side firm. Due to business needs, an IT support professional is needed to join their team. As they are looking for someone experienced, they don't have a specific budget; as long as your expected increment is reasonable, feel free to propose, and we will consider it.

Key Responsibilities:

1. Serve as the primary point of contact for resolving IT issues, addressing hardware, software, and network concerns with efficiency and professionalism.
2. Oversee the helpdesk ticketing system, ensuring proper prioritization, escalation, and resolution of support requests.
3. Diagnose and resolve technical problems related to desktops, laptops, mobile devices, enterprise applications, and remote access tools.
4. Maintain expertise in the firm’s technology infrastructure, including specialized financial systems and proprietary platforms.
5. Partner with internal IT teams and third-party vendors to resolve escalated issues and implement technical solutions.
6. Manage relationships with key IT service providers to ensure seamless support delivery.
7. Facilitate employee onboarding and offboarding by configuring workstations, deploying equipment, and managing access controls.
8. Develop and update technical documentation, knowledge base articles, and IT policies to enhance operational efficiency.
9. Identify opportunities to optimize support workflows and improve service quality.
10. Participate in an on-call rotation to provide 24/7 support coverage as needed.

Qualifications & Skills:

1. 10+ years of hands-on IT support experience.
2. Proficiency in Windows OS, Microsoft 365, and enterprise productivity tools.
3. Solid understanding of networking fundamentals (TCP/IP, VPN, DNS, firewalls) and remote access technologies.
4. Experience with financial applications, trading systems, or market data platforms is a plus.
5. Strong analytical skills with a methodical approach to troubleshooting complex technical issues.
6. Exceptional communication skills, with the ability to convey technical concepts clearly to diverse audiences.
7. Customer-first mentality with a commitment to delivering responsive, reliable support.