Sales Support Administrator

AVERETT PTE. LTD.; Singapore; On-site; USD 36,000 - 48,000; Full time

Job summary

A leading company is seeking a Sales Support Administrator to enhance the sales team's performance. The role involves processing orders, maintaining sales records, and providing essential support to ensure customer satisfaction. The ideal candidate will have strong organizational and communication skills, along with a solid understanding of sales principles. This position offers a full-time employment opportunity in an office setting with some remote work options.

Qualifications

• Strong organizational skills to manage inventory and sales data.
• Excellent communication to assist customers and liaise with departments.
• High level of numeracy for managing sales data and reports.

Responsibilities

• Processing sales orders and managing customer inquiries.
• Maintaining a database of sales records and preparing reports.
• Coordinating with departments to ensure timely delivery.

Skills

Organizational Skills

Communication Skills

Numeracy

Customer Service Skills

Problem-Solving Skills

Time Management

Tools

CRM Systems

Office Software

Job description

Job Brief

We are seeking a skilled and organized Sales Support Administrator to provide necessary support to the sales team.

The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

· Processing sales orders, coordinating with other departments to ensure timely delivery, and managing customer inquiries or complaints.

· Maintain a database of sales records, client information, and perform data entry tasks related to these.

· Responsible for preparing sales reports and presenting them to the management.

· Liaise with the accounts department to ensure accurate invoicing and with the logistics team to keep track of deliveries.

· Provide direct support to the sales team, helping them with presentations, proposals, and meeting preparations.

· Coordinate sales team by managing schedules, filing important documents and communicating relevant information

· Ensure the adequacy of sales-related equipment or material

· Respond to complaints from customers and give after-sales support when requested

· Store and sort financial and non-financial data in electronic form and present reports

· Handle the processing of all orders with accuracy and timeliness

· Inform clients of unforeseen delays or problems

· Monitor the team’s progress, identify shortcomings and propose improvements

· Assist in the preparation and organizing of promotional material or events

· Ensure sales activities adherence to company policies

Sales Support Administrator Qualifications and Skills

Sales Support Administrator must possess a range of technical and interpersonal skills to provide effective support to the sales team, including:

· Strong organizational skills to manage and track inventory, schedules, and sales data effectively.

· Excellent communication skills to liaise between the sales team and other departments, as well as to assist with customer inquiries and complaints.

· A high level of numeracy for managing sales data, calculating discounts or commissions, and producing sales reports.

· Exceptional customer service skills to build and maintain relationships with clients, ensure their needs are met, and resolve any issues or complaints.

· Ability to use a variety of business software, including CRM systems, databases, and office software such as word processors and spreadsheets.

· An understanding of sales principles and experience in a sales or customer service role can be beneficial.

· Problem-solving skills to identify and address issues that may affect sales or customer satisfaction.

· Time management skills for effectively prioritizing tasks and meeting deadlines in a fast-paced environment.

Additional Information

· Job Title: Sales Support Administrator

· Work Environment: Office setting with options for occasional remote work. Some travel may be required for team meetings or client consultations.

· Reporting Structure: Reports to Director of Sales.

· Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.

· Pay Range: $36,000 minimum to $48,000 maximum (excluding performance bonus payable annually)

· Location: Singapore

· Employment Type: Full-time