Customer Service Officer (Motor insurance)

Triton AI Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional for a permanent position involving vehicle check-ins and customer coordination. This role requires a diploma in Mechanical or Automotive Engineering and a valid Class 3 driving license. You will be responsible for managing repair processes, liaising with customers and insurers, and ensuring seamless communication across teams. With a competitive salary of up to $3,800 and incentives, this opportunity is perfect for someone with strong customer service skills and a passion for the automotive industry. Join a dynamic team and contribute to delivering exceptional service!

Qualifications

• 5+ years of relevant experience in automotive or mechanical fields.
• Supervisory experience is a plus.

Responsibilities

• Conduct vehicle check-ins, prepare work orders, and advise customers.
• Coordinate with workshop teams and perform final checks post-repair.

Skills

Customer Service

Negotiation Skills

Vehicle Inspection

Team Coordination

Education

Diploma in Mechanical Engineering

Diploma in Automotive Engineering

Diploma in Business Administration

Job description

• Permanent position, Salary up to $3,800 + Incentives

• Queenstown MRT

• Must possess a valid Class 3 driving license
  

Responsibilities:

• Conduct vehicle check-ins with customers, review repair history, verify personal details, and prepare detailed work orders and cost estimates including photos and documentation.

• Advise customers on claim procedures, liaise with insurers and surveyors to negotiate labour rates, finalize claim amounts, and ensure accurate, timely invoice closures.

• Coordinate closely with workshop teams to monitor repair progress, meet deadlines, and ensure seamless communication across departments to minimize vehicle downtime.

• Perform final checks post-repair, arrange customer collection, explain invoice details, and flag any pending issues such as supplementary jobs or backordered parts

• Maintain comprehensive case records, manage damaged parts for inspection, handle fleet/internal repair orders, assist teammates as needed, and uphold the cleanliness and image of the Body & Paint reception area.

Requirements:

• Diploma in Mechanical Engineering, Automotive Engineering, Business Administration, or equivalent qualification

• Minimum of 5 years of relevant experience, including at least 1 year in a supervisory role

• Prior experience in the motor trade or Body & Paint department, with exposure to customer and surveyor interactions, is an added advantage

• Must possess a valid Class 3 driving license

Interested candidates can forward their CVs in MS Word format to [e-mail]

• Reg No. R1875181

• Triton AI Pte Ltd

• License no. 21C0661