Sales Manager

ISS FACILITY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Integrated Facilities Services seeks a Business Development professional to drive growth and customer retention. You will collaborate with various teams to manage customer relationships, lead tender processes, and implement innovative solutions. The ideal candidate will have a degree in Facilities Management or Business Administration and a proven track record in solution sales.

Qualifications

• 3-5 years in business development/solution sales.
• Experience in end-to-end bid management/tender process.

Responsibilities

• Support growth strategy and in-country retention for Integrated Facilities Services.
• Manage customer-facing activities to prioritize new leads and understand customer needs.
• Achieve established revenue objectives in relation to pipeline development.

Skills

Communication

Time Management

Customer Relationship Management

Education

Degree in Facilities Management

Degree in Business Administration

Job description

Responsibilities:

• Support the delivery of the growth strategy and in-country retention for Integrated Facilities Services in close cooperation with the Commercial Director, Head of Solution Sales and the Operations Managers/ Director

• Maintain or grow existing accounts through proactive retention activities with close engagement with customers and operation team

• Prospect, qualify and actively generate new opportunities for Integrated Facilities Services

• Manage and engage in customer-facing activities to prioritize new leads, understand the customer’s needs, communicate the ISS value proposition

• Lead/ participate in tender processes through cross-functional collaboration with other commercial functions in response to customer’s needs and requirements

• Achieve established revenue objectives in relation to pipeline development and opportunities conversion and provide forecast

• Actively drives development of innovations, use of technologies and sustainability solutions to existing and new customers

• Implement effective and consistent sale process through the use of CRM and ensure proper sales documentation is produced, handled and filed in accordance with ISS policies and processes

• Collaborate with the transition and operation team to ensure successful handover of works to ensure they meet customer requirements for a smooth and successful service delivery

• In collaboration with the operations team, maintain customer relationships to ensure customer satisfaction and identify additional opportunities within the account.

Requirements:

• Degree in Facilities Management, Engineering, Real Estate, Business Administration or equivalent

• 3-5 years in business development/ solution sales

• Experience in end-to-end bid management/ tender process

• Ability to work across customer organization by establishing credibility at all levels

• Proven track record in successfully converting business solution bids to wins, through creative and innovative thinking and based on a solid analysis of customer needs

• Dominant traits include a competitive nature, goal-orientation and high fighting spirit

• Possess strong time management skills to meet tight timelines

• Common commercial traits include high work capacity, contact/communication skills and empathy