Customer Service Officer (Transportation)

Cogent Holdings Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Officer to ensure smooth operations in logistics. This role involves processing shipping documentation, maintaining customer relationships, and overseeing trucking activities. The ideal candidate will have experience in customer service and logistics, with strong communication skills. Join a dynamic team in a forward-thinking company that values its employees, offering benefits such as meal subsidies and an in-house gym. This is an exciting opportunity to grow in the logistics sector while contributing to efficient operations.

Benefits

Meal Subsidies

In-house Gym

Dental Benefits

Medical Benefits

Insurance Benefits

Company Transport

Qualifications

• Diploma or equivalent in logistics, supply chain management, or related field.
• Experience in customer service or shipping documentation in a 3PL company.

Responsibilities

• Maintain business relationships with customers and fulfill job requirements.
• Monitor job orders and provide timely updates for shipments.
• Assist in billing and ensure proper documentation.

Skills

Customer Service

Shipping Documentation

Logistics Knowledge

Communication Skills

Education

Diploma in Logistics

Diploma in Supply Chain Management

Diploma in Business Administration

Tools

TradeNet

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

We are looking for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled.

2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates.

3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities.

4. Monitor job and provide timely updates for shipment, including updating of container details into system.

5. Advise customers on delivery schedule/ inventory.

6. Maintain inventory report and undertake monthly closing of trucking jobs.

7. Assist in billing, issuance of debit notes and credit notes and accruals.

8. Ensure proper documentation and filling of invoices and job sheets.

9. Assist in permit declaration for job orders when required.

10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints.

11. Assist superior to implement improvement plans for the team.

12. Assist in ad-hoc quotation or commercial rates requests from customers.

13. Assist superior to gather data and perform reporting as and when required.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.

2. Experience in customer service/ shipping documentation role in a 3PL company.

3. Experience in bulk liquid operations will be advantageous.

4. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.

5. Experience with TradeNet is a plus.

6. Able to perform overtime when necessary

Others Information:

1. 5.25 days' work week (Mon - Fri: 8.30am - 5.45am, alternate Sat: 8.30am - 12.30pm)

2. 2 ways company transport @ Jurong East

3. Meal subsidies

4. In-house gym

5. Dental, medical, insurance benefits