IT Technical Support Engineer ($4.2K/ Central) BG (ID: 674126)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Technical Support Engineer to join their dynamic team. In this role, you will provide crucial pre-sales support and address customer inquiries efficiently. Your expertise in diagnosing technical issues will be vital in troubleshooting software and hardware problems. The position also involves creating comprehensive documentation to assist users and team members alike. If you have a strong background in IT support and a passion for helping others, this opportunity is perfect for you to make a significant impact in a supportive environment.

Qualifications

• 3-5 years of hands-on experience in IT technical support.
• Proficient in diagnosing hardware, software, and networking issues.

Responsibilities

• Provide pre-sales support and respond to customer queries.
• Diagnose and troubleshoot software and hardware problems.
• Create technical documentation for team members.

Skills

Problem-solving abilities

Analytical abilities

Technical support

Customer service

Education

Bachelor’s Degree in Computer Science

Degree in Engineering

Tools

Microsoft Office

Job description

Our client, a well-known company, is looking for candidates for the position of IT Technical Support Engineer.

Responsibilities

1. Provide pre-sales support and consultation, responding to customer support requests and queries in a timely and accurate manner.
2. Diagnose and troubleshoot software and hardware problems, applying the best solutions to resolve technical issues.
3. Provide technical assistance for queries and issues related to computer systems, software, and hardware.
4. Create technical documentation and manuals to assist other team members and users.
5. Support new product certifications and renewals.
6. Assist with the company's warranty entitlement and claim system.

Requirements

1. Bachelor’s Degree in Computer Science, IT, Engineering, or equivalent.
2. Minimum 3-5 years of hands-on experience.
3. Familiarity with Microsoft Office applications.
4. Strong problem-solving and analytical skills.
5. Proficiency in diagnosing hardware, software, and networking issues.

Interested candidates who wish to apply for this position, please click on “Apply”. Only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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