Customer Service Assistant

Mouser Electronics Pte Ltd; Northeast; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to enhance its customer experience. This role involves data entry, effective communication, and collaboration with various teams to ensure optimal service delivery. The ideal candidate will possess strong analytical and problem-solving skills, along with a commitment to quality and productivity. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Minimum of 2 years customer service or support experience required.
• Proficient typing and math skills essential for data entry tasks.

Responsibilities

• Accurately enter and retrieve data to support customer service objectives.
• Maintain high standards of quality and service excellence in all tasks.

Skills

Verbal communication

Written communication

Data entry

Microsoft Office (Word, Excel, Outlook)

Analytical skills

Problem-solving

Time management

Tools

Microsoft Windows

Internet

Job description

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The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software to provide an optimal customer experience.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

1. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
2. Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
3. Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
4. Promotes and maintains high standards of quality and service excellence.
5. Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
6. Understands and can correctly work with multiple currencies and other requirements regarding processing international orders.
7. Demonstrates effective time management and planning/organizing skills.
8. Self-motivated and results-oriented.
9. Interacts effectively with individuals and groups both inside and outside the organization, working well as a team contributor.
10. Maintains a high level of commitment to achieve goals.
11. Performs effectively independently or as part of a team.
12. Possesses strong analytical, problem-solving, and negotiation skills, and analyzes the impact of decisions before execution.
13. Supports local Customer Service teams and provides support for other teams when needed.
14. Provides Chat support as required, in local language plus other required languages.
15. Maintains regular attendance at work.
16. Adapts to changing situations and restructures tasks and priorities accordingly.
17. Works well under pressure of deadlines.
18. Supports and participates in the company's total quality and customer service expectations.
19. Maintains trustworthiness and confidentiality.
20. Performs other duties as assigned.

SKILLS & CERTIFICATIONS

• Professional verbal and written communication in the local language (minimum), including in a telephone environment. Additional languages may be required.
• Fluent reading and writing in English.
• Ability to type data for long periods.
• Proficient typing and math skills.
• Experience with PC in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
• Ability to interpret spreadsheets, printed reports, and operate dual terminal screens.
• Willingness to use telephone headsets.
• Neat and legible handwriting.

Requirements

Minimum of 2 years customer service or customer support experience.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Assistant?
• Do you have customer service experience?
• Do you have data entry experience?

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