Mission Control Crew (Hotel Front Office Agent)

YOTELAIR Singapore Changi Airport; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Join a dynamic team as a Hotel Front Office Agent at a leading hotel in Singapore. You will ensure operational efficiency and provide exceptional service to guests while managing check-in and check-out processes. This role offers a 5-day work week, medical benefits, and a supportive work environment.

Benefits

5 Days Work Week

Uniform provided

Medical Benefits

Qualifications

• Fluency in English; knowledge of additional languages is a plus.
• Comfortable with shift work and weekends.

Responsibilities

• Perform check-in, check-out, and room change procedures.
• Attend to guest requests and provide information about local attractions.
• Participate in promotions and upselling.

Skills

Computer literate

Fluency in English

Ability to work shifts

Tools

Property Management Systems

Job description

The Mission Control Crew (Hotel Front Office Agent) will be primarily be responsible for ensuring operational efficiency and seamless service delivery to all Front Office and F&B areas.

Main Responsibilities

• Perform check-in, check-out and room change procedures.
• Attend to guests requests.
• Participate in promotions and consistent upselling to ensure that monthly and yearly targets are met.
• Provide guests information pertaining to Jewel and other places of interests.
• Operate and use the robots to deliver amenities to guest rooms.
• Administrative duties include,
• Perform tasks as assigned by the Senior Manager- Mission Control, or Hotel Manager.

Knowledge, experience, skills required

• Computer literate and good knowledge Property Management Systems.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.

Staff Benefits

• 5 Days Work Week
• Uniform provided
• Medical Benefits