Desktop/IT Support Engineer - Junior | Regional Support*

Alphaeus Pte Ltd; Singapore; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team. This role involves installing and maintaining IT equipment, troubleshooting issues, and managing user accounts in Active Directory. The ideal candidate will have a diploma or degree in IT or Computer Science, with at least a year of support experience. Strong problem-solving skills and a customer-oriented approach are essential. Join a dynamic work environment where you can contribute to the rollout of new applications and ensure compliance with IT policies. This is an excellent opportunity to grow your career in a supportive setting.

Qualifications

• Min 1 year of desktop or IT support experience required.
• Good knowledge of Windows OS and Microsoft Office Suite.

Responsibilities

• Install, configure, and maintain IT equipment including desktops and laptops.
• Troubleshoot hardware and software issues for end-users.
• Manage user accounts and permissions in Active Directory.

Skills

Windows OS

Microsoft Office Suite

Active Directory

Problem-solving

Customer Service

Communication Skills

Education

Diploma in Information Technology

Degree in Computer Science

Job description

Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.

• Provide support for Windows, macOS, and Microsoft 365 environments.

• Set up and manage user accounts, permissions, and security settings in Active Directory.

• Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.

• Support the rollout of new applications and updates, including patch management.

• Maintain inventory of IT assets and ensure documentation is up to date.

• Ensure compliance with company IT policies and data protection standards.

• Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.

• Participate in IT onboarding for new staff, including workstation setup and basic training.

• Assist in maintaining backup, antivirus, and endpoint protection systems.
  
  
  Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Min 1 year of desktop or IT support experience.

• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.

• Strong problem-solving skills and customer service orientation.

• Good communication and interpersonal skills.

• Able to work independently and as part of a team.