Customer Service Officer (Engineering/Call Center/North)

Responsibilities:

• Handle incoming customer inquiries and provide excellent customer service.
• Assist customers with product information, technical support, and order processing.
• Resolve customer complaints and ensure customer satisfaction.
• Collaborate with internal teams to address customer issues and provide timely resolutions.
• Maintain accurate customer records and update customer databases.
• Conduct customer satisfaction surveys and gather feedback.
• Follow up on customer inquiries and ensure prompt resolution.
• Handle escalated customer complaints and issues.
• Provide recommendations for process improvement and customer service enhancement.
• Stay updated on company products, policies, and procedures.

Minimum Requirements:

• Diploma or degree in Engineering or any related field.
• Prior experience in customer service or call center environment.
• Strong communication and interpersonal skills.
• Customer-focused mindset and ability to empathize with customers.
• Ability to handle high volume of customer inquiries and multitask effectively.
• Problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment and adapt to changing customer needs.
• Fluency in English and other relevant languages is preferred.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.