F&B Head Bartender - Koma

Marina Bay Sands Pte Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant and inclusive team at a renowned hospitality venue, where your leadership and customer service skills will shine. In this dynamic role, you will oversee bar operations, ensuring exceptional service and a welcoming atmosphere. Collaborate with management to develop innovative drink menus and maintain high standards of compliance. This is an exciting opportunity to grow within a diverse workplace that values teamwork and employee satisfaction. If you are passionate about hospitality and thrive in a fast-paced environment, this position is perfect for you!

Qualifications

• Minimum 2 years’ experience in a supervisory role in a bar or hospitality setting.
• Strong knowledge of beverages and bar operations.

Responsibilities

• Assist in managing bar operations and ensuring customer service standards.
• Lead the team and handle customer complaints effectively.
• Monitor stock levels and conduct inventory checks.

Skills

Leadership Skills

Customer Service

Mixology Knowledge

Organizational Skills

Problem Solving

Education

Diploma/Degree in Hospitality

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

Supervision & Team Management

• Assist the management staff in planning, coordinating and managing staff and services to ensure the Bar operations run efficiently and effectively and that customer service standards are always maintained.

• Provide strong presence and leadership amongst the team in absence of management Staff.

• Oversee the bar staff, including bartenders, servers, and hostess ensuring they perform efficiently and provide exceptional service.

• Assist with recruitment, training, scheduling, and development of team members.

• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.

Service Excellence

• Ensure high levels of customer satisfaction by providing a welcoming atmosphere and addressing customer complaints or feedback promptly.

• Lead by example in delivering excellent customer service.

• Review operating results with the team and identify opportunities to improve performance.

• Review the reservation book, pre-assign designated tables and follow up on all special requests.

• Inspect that enough menus are available and in good condition for service.

Inventory & Stock Control

• Monitor stock levels, conduct regular inventory checks, and coordinate orders with suppliers to ensure the bar is well-stocked with beverages, garnishes, glassware, and other essentials.

• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.

Menu Development

• Collaborate with management and bartenders to develop new cocktails, seasonal drinks, and special promotions that appeal to the clientele.

Work environment & Staff Development

• To create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.

Regulatory Compliance and Sanitation Standards

• Ensure the bar complies with health and safety regulations, alcohol licensing laws, and company standards.

• Maintain cleanliness and organization throughout the bar area.

Financial Management

• Assist in managing cash registers, handling cash, and ensuring proper financial records are maintained.

• Monitor sales targets and work towards achieving them.

Problem Solving

• Handle any issues that arise during service, such as customer complaints, staff conflicts, or equipment malfunctions, in a calm and efficient manner.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• A minimum of 2 years’ experience at a supervisory level within a bar or hospitality setting.

Other Prerequisite

• Strong knowledge of beverages, mixology, and bar operations.

• Excellent communication and leadership skills.

• Strong organizational and multitasking abilities.

• Ability to work well under pressure in a fast-paced environment.

• Knowledge of health and safety regulations.

• Customer-focused with a positive attitude.

• Ability to work flexible hours, including nights, weekends, and public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.