Infrastructure Support Engineer

Stellar Link Partners Pte. Ltd.; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated IT Operations Manager to oversee the maintenance and operation of internal systems for banking clients. This role involves managing on-premises servers, ensuring high availability and security, and providing advanced technical support. The ideal candidate will possess a strong understanding of the ITIL framework and be adept at collaborating across departments. If you are passionate about enhancing operational efficiency and have a knack for troubleshooting, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• Strong understanding of ITIL framework and best practices.

Responsibilities

• Manage day-to-day operations of internal systems and servers.
• Provide advanced technical support for user inquiries.
• Implement and maintain server environments ensuring security.

Skills

ITIL Framework

Technical Support

Server Management

Cloud Infrastructure

Documentation

Education

Bachelor's in Computer Science

Bachelor's in Information Technology

Tools

Windows Server

VMware

Job description

Key Responsibilities:

• Manage day-to-day operation and maintenance of internal systems and on-premises servers deployed for banking clients.

• Prepare and maintain system operation manuals and technical documentation.

• Perform routine IT operational tasks such as access log reporting, patch management, and system health monitoring.

• Liaise with vendors for software license renewals, hardware maintenance, and contract management.

• Provide advanced technical support and resolution for user inquiries, including Tier 3-level troubleshooting.

• Ensure effective collaboration and communication within the team and across departments.

• Implement and maintain server environments (Windows and VMware), ensuring high availability and security.

• Participate in IT audits and compliance checks by providing relevant operational data and reports.

• Lead or support continuous improvement initiatives to enhance operational efficiency and system reliability.

• Manage basic cloud infrastructure and coordinate between on-premise and hybrid environments.

Key Requirements:

• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.

• Strong understanding of the ITIL framework and best practices in IT service management.