T&T Director - Deloitte Digital (Customer Strategy) - SG

Deloitte & Touche LLP; Singapore; On-site; USD 60,000 - 120,000; Full time

Job summary

Join a forward-thinking company where your strategic insights can lead to transformative experiences for clients. This role is pivotal in bridging business and customer strategies through innovative design and technology. You will lead projects that analyze market data, develop marketing strategies, and enhance customer experiences while fostering a high-performance culture. Collaborate with diverse teams, build strong relationships, and drive impactful change. If you are passionate about making a difference and have a proven track record in strategy and innovation, this is the opportunity for you.

Qualifications

• Strong background in delivering innovation and strategy projects.
• Experience creating boardroom strategies in consulting settings.

Responsibilities

• Lead strategy projects by analyzing client data and synthesizing findings.
• Develop and implement market strategies to enhance customer experience.
• Manage cross-functional teams and drive sales efforts to meet targets.

Skills

Strategic Analysis

Relationship Building

Innovation Strategy

Market Expansion

Data Visualization

Project Management

Sales Strategy

Education

Tertiary qualification in business

Tertiary qualification in strategy

Tertiary qualification in design

Job description

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do:

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

As part of Customer Strategy & Design (CS&D), you will work with our team to help clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design.

We help clients connect People, Product, Purpose and Profit through strategy, design and technology.

You will:

• Lead strategy & insights projects by analyzing category, client, and customer data, and synthesizing findings for client recommendations.
• Effectively visualize and communicate recommendations.
• Build strong relationships with client digital and marketing leaders to provide strategic advice on business futures.
• Lead qualitative, quantitative, and secondary research efforts.
• Develop and implement segment marketing strategies and programs across countries.
• Align closely with sales, business, and product teams to develop market expansion initiatives, providing insights for growth and advising on go-to-market strategies.
• Define business plans aligned with regional growth strategies, communicate across teams, and monitor success.
• Identify key market opportunities, lead content creation, and deliver marketing programs to enhance customer experience.
• Assist clients in identifying KPIs, highlighting areas for improvement, and influencing strategic decisions.
• Lead and coach junior team members to develop their skills and project contributions.
• Manage cross-functional teams, integrating product strategy, design, and technology.
• Drive sales efforts to meet revenue targets, focusing on pipeline development and closure.
• Develop cross-sector go-to-market strategies aligned with service offerings.

Your role as a leader

• Lead by example, promoting loyalty and energizing teams.
• Build a high-performance culture by leveraging individual and team strengths.
• Develop long-term relationships with stakeholders, clients, and teams.
• Foster talent development to ensure future success and differentiate Deloitte.
• Drive behavioral and cultural change in an inclusive, supportive environment.

Requirements:

• Tertiary qualification in business, strategy, or design.
• Strong background in selling and delivering innovation, strategy, and design projects, preferably within specific industry verticals.
• Ability to build industry and partner networks to drive growth, with a proven sales record.
• Experience creating boardroom strategies in enterprise or consulting settings.
• Experience designing and implementing technology-enabled business solutions, including requirements gathering, prototyping, testing, and training.
• Experience selling professional services.
• Strong relationship-building skills with internal and external leaders to enhance user experiences.
• Proactive in finding optimal solutions for business and customer needs.
• Results-oriented with drive, tenacity, and client focus.
• Demonstrated business acumen, teamwork, and leadership qualities.
• Willingness to travel domestically and internationally.

Note: Due to application volume, only shortlisted candidates will be notified. Deloitte will never contact you via messaging platforms for employment offers or personal information requests. Please apply through our official Deloitte website.