Customer Service Agent

Changi Travel Services Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to provide exceptional meet and greet services at the airport. In this role, you will be responsible for assisting passengers with their travel needs, ensuring their safety and comfort throughout their journey. You will engage with various stakeholders, including airline staff and airport authorities, to facilitate smooth airport procedures. This position offers a dynamic work environment where your communication and problem-solving skills will shine. If you thrive in a fast-paced setting and are passionate about delivering outstanding customer service, this opportunity is perfect for you.

Qualifications

• Exzellente Kommunikations- und zwischenmenschliche Fähigkeiten sind erforderlich.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Passagiere am Flughafen begrüßen und unterstützen.
• Sicherstellen der Sicherheit und des Wohlbefindens der Passagiere.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problem-Lösungsfähigkeiten

Anpassungsfähigkeit

Familiarität mit Flughafenverfahren

Job description

KEY RESPONSIBILITIES

• Pre-Arrival/Departure/Transit:
  Review passenger manifests and flight information
  Prepare necessary documents and materials

• Meet & Greet Service:
  Greet passengers at designated meeting points (arrival/departure gates)
  Identify and verify passenger identities
  Escort passengers through airport procedures (immigration, customs, baggage claim)
  Assist with luggage handling and transportation

• Passenger Support:
  Offer assistance with mobility aids (wheelchairs, buggies)
  Help with completing airport forms and documentation
  Resolve passenger queries and concerns

• Communication:
  Laise with airline staff and airport authorities
  Communicate flight updates, delays, or cancellations to Shift Controller

• Safety and Security:
  Ensure passenger safety and well-being at all times
  Adhere to airport security protocols and procedures

• Other Responsibilities:
  Maintain accurate records and reports
  Participate in training and development programs
  Uphold company standards and values

MINIMUM JOB REQUIREMENTS

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and adaptability skills
• Familiarity with airport procedures and layout
• Physical ability to stand, walk, and lift (if required)