Field Service Engineer

Re Source Partners Pte. Ltd.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading technology company in Singapore is seeking a Field Service Engineer to provide on-site technical support and service to customers. The role involves diagnosing and repairing appliances, ensuring a high-quality customer experience, and requires flexibility in working hours. Ideal candidates should have mechanical and electrical knowledge, excellent communication skills, and a willingness to travel.

Qualifications

• Minimum 1-year experience as a Field Service Engineer or similar role.
• Good command of English (spoken and written).

Responsibilities

• Provide technical support, including servicing/repairing products.
• Deliver high-quality customer experience from a service perspective.
• Diagnose, troubleshoot, and repair customer products.

Skills

Mechanical knowledge

Electrical knowledge

Communication

Problem-solving

Job description

Our client is a leading technology company which designs and manufactures appliances. They have set up their headquarters in Singapore to ramp up their expansion.

They are currently looking for Field Service Engineer to support their service centre by providing on-site service and technical support to their customers.

Candidates should be open to flexible retail hours and be able to provide 1st level support to customers.

Would this be the next career for you?

• Provide customers with technical support, including servicing/repairing their products.

• Deliver a high-quality customer experience from a service/repair perspective.

• Stationed at the outlet to handle customers’ technical issues and traveling to clients' sites as per scheduled rosters to provide technical support and assistance.

• Responsible for the proper diagnosis, troubleshooting, and repair of customer products and appliances.

• Provide real-time feedback to the Team Lead regarding technical support issues.

• Report any emerging product reliability and safety issues.

• Assist the Team Lead in investigating escalated repair instances.

• Other duties as required.

If you are someone with the following, let’s chat!

• A minimum 1-year experience as a Field Service Engineer or similar Customer Service role.

• Willingness to travel to various locations as required.

• Basic Mechanical and/ or Electrical knowledge required

• Able to adapt to a fast-changing environment, and open to shift work

• Good command of English (spoken and written)

• Excellent communication and problem-solving skills

• Flexibility to regularly rotate through different technical specialties and skill sets

• Patience when handling tough cases

Additional information:

• Located at City Hall and Changi

• Retail Hours

• Yearly renewable contract

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May | R23116520