Customer Service Executive (Workshop/6 mths contract)

People Profilers; Singapore; On-site; SGD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a maternity cover role in the automotive sector. This position involves engaging with customers, providing technical advice, and managing service/repair quotations. The ideal candidate will have a proactive attitude, strong interpersonal skills, and proficiency in MS Office. You will play a crucial role in ensuring customer satisfaction and smooth operations in the workshop environment. Join a dynamic team where your contributions will be valued and rewarded with a competitive remuneration package and a range of benefits.

Benefits

Flexi Benefits

Annual Leave

Qualifications

• 1-3 years of work experience in the automotive industry/workshop preferred.
• Good team player and able to communicate with all levels of staff.

Responsibilities

• Attend to walk-in customers and internal inquiries.
• Prepare quotations and raise work orders accordingly.
• Follow up with external customers on outstanding payments.

Skills

Interpersonal Skills

Proactive Attitude

MS Office (Word & Excel)

Education

GCE O Level

Job description

Responsibilities

• Attending to walk-in customers / Internal company enquiries & issues
• Identifying and responding to customers needs by providing technical advice
• To update customers when vehicles are ready for collection after ensuring all repairs are completed
• Doing customer quotations & following up with customers on the service/repair
• To negotiate with customers on service/repair pricing
• To convince external customers to take up contract packages
• Updating of daily report
• To check stocks and inventory of parts needed for workshop daily service and repair
• End month to check backdated invoices (if any), assist to do accrual list
• Checking of work orders ensuring all billing and purchase invoices are keyed & closing of work orders
• To do daily system entry, billing of invoices (internal & external) & in-house contractors supplier invoices
• Do follow up with external customers on outstanding/overdue payments (credit/cash)
• Follow-up on the WIP vehicles in the workshop on progress & update accordingly
• To liaise & press the workshop on the progress of urgent jobs
• Raise job orders to workshops & contractors
• Liaise with in-house contractors on the service/maintenance of the vehicles & provide feedback/update to customers
• Prepare quotations and raise Work Orders accordingly
• Ordering of office stationery, etc.
• Draft contracts and check pricing for all vehicles

Requirements

• GCE O Level with1-3 years of work experience in automotive industry/workshop preferred
• Good interpersonal skills, proactive, independent with positive attitude, good team player and able to communicate with all levels of staff
• Proficient in MS Office - Microsoft Word & Excel
• Maternity cover fromAug 2025 - Jan 2026, may extend for another 6 months
• Tuas,Monday to Friday: 08:30 AM - 05:30 PM,Alt Saturday: 08:30 AM - 12:30 PM
• Basic + prorated flexi benefits & AL
• Job Reference: LR8Y777X

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: [phone]

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann