IT Support Engineer ( Entry Level - Training Provided)

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an entry-level candidate to join their dynamic team. In this role, you will be responsible for troubleshooting client platform issues, managing implementation projects, and ensuring service levels are met. This position offers comprehensive on-the-job training in a supportive healthcare environment, where you will have the opportunity to develop your skills and grow professionally. With a focus on client satisfaction and operational excellence, this role is perfect for someone eager to make a meaningful impact while gaining valuable experience.

Benefits

Insurance & Medical Coverage

Monthly Performance Reward

On Job Training Provided

Qualifications

• Good command in English to liaise with different entities.
• IT savvy with a basic understanding of IT.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Manage client platform implementation and upgrade projects.
• Provide timely status updates to relevant parties.

Skills

Troubleshooting

Incident Management

Client Communication

Project Management

Technical Advice

Research and Evaluation

Education

NITEC/Higher NITEC

Job description

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involved in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meets requirement. Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT
• Comfortable working in healthcare environment
• Comfortable take MMR & TDAP Vaccine (Claimable)

Details:

• Entry Level, No Experience Required
• On Job Training Provided
• Insurance & Medical covered
• Monthly Performance reward