Assistant Restaurant Manager

M Social Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee daily activities and ensure exceptional guest experiences. This role involves managing operations, training junior staff, and maintaining inventory levels. You'll play a crucial part in fostering good customer relations and addressing guest feedback promptly. Join a dynamic team in a vibrant environment where your contributions will directly impact guest satisfaction and operational efficiency.

Qualifications

• Experience in managing daily operations and events.
• Ability to handle guest complaints and feedback efficiently.

Responsibilities

• Manage daily operations and events to ensure smooth functioning.
• Train and supervise junior team members to enhance guest satisfaction.

Skills

Operational Management

Customer Relations

Inventory Control

Training and Supervision

Job description

Operational

· Manage daily operations and events.

· Monitors equipment and inventory levels and takes appropriate action.

· Handle ordering and inventory control.

· Handle guest complaints, enquiries and feedbacks.

· Establish good rapport with guests, maintain good customer relations, and handle guest feedback promptly and efficiently.

Training / People

· Training and supervising the junior team members achieve guest satisfaction, operations efficiency and productivity

· Conducts briefing in the absence of the managers as required to communicate effectively to the F&B team to ensure that they are kept current on pertinent hotel information and activities

Financial & Administration

· Prepare reports as required by management.

· Comply to workplace safety and health regulations and ensure that all stalls are trained in WSH practices.

To carry out any other duties and responsibilities as assigned.