IT INFRASTRUCTURE MANAGER

ENFACTUM PTE. LTD.; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled IT professional to provide 3rd level support for their virtualized environments, including Citrix and Azure. This role involves upgrading infrastructure components, troubleshooting complex issues, and ensuring the stability of multi-cloud platforms. You'll collaborate closely with various teams and vendors to enhance service delivery and automate tasks using PowerShell. If you have a passion for technology and a strong background in Citrix environments, this opportunity is perfect for you to make a significant impact in a dynamic setting.

Qualifications

• 3rd level support for Citrix and Azure environments.
• Expertise in troubleshooting and maintaining virtualized infrastructures.

Responsibilities

• Support and maintain Citrix/Azure infrastructure with a focus on stability.
• Coordinate with teams for daily operations and scheduled activities.

Skills

Citrix XenDesktop

Windows Operating Systems

PowerShell

Citrix Provisioning Services

Citrix ADC (NetScaler)

Citrix StoreFront

Citrix Cloud

MS Azure

VMWare

Tools

SCCM

Citrix Director

Chef

Job description

Job Description and Requirements

• 3rd level support for virtualized environments (based on Citrix On-Premises/Citrix Cloud and MS Azure)
• Upgrading and updating Infrastructure Components
• Profile Management Windows Roaming Profile – Citrix UPM – MS FSLogix
• Setup and maintenance of Citrix / Azure infrastructure
• Support multi-cloud platforms
• Architectural changes on Citrix XenApp / XenDesktop landscape
• Handling of 3rd level support (incidents and service requests)
• Vendor ticket handling with Microsoft, Citrix, HP
• Debugging with the right set of Tools
• Troubleshooting Citrix based problems with good understanding of fundamentals
• Troubleshooting based on Citrix Director
• Continuous service and stability improvements
• Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
• Accountability for monitoring and patching of infrastructure
• Automation of tasks using PowerShell
• Handling SSL Certificates
• Participation in technical team sync calls
• Participation in internal customer meetings
• Packaging and deployment of software using SCCM / PowerShell / Chef
• Perform evaluation and testing of any new Citrix client
• Perform periodic and emergency systems maintenance including patching.
• Coordinate with third-party suppliers and SAP internal departments on related support activities
• Coordinate with various teams for the daily operations, plan and execute scheduled activities
• Expert Knowledge:
  • Citrix XenDesktop
  • Windows Operating Systems
• Good knowledge:
  • Citrix Provisioning Services
  • XenServer / VMWare
  • Citrix ADC (aka NetScaler)
  • Citrix StoreFront
  • Citrix Cloud
  • MS Azure
  • PowerShell