Field Service Engineer (Senior /Entry) /Marine Generator

AIM RECRUIT CONSULTANCY PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consultancy in Singapore is seeking a Senior Engineer to provide technical support and training for power generation products. The role involves customer relationship management, troubleshooting, and on-site training. Candidates must have a relevant degree and at least 5 years of experience in a similar role.

Qualifications

• Minimum 5 years experience for Senior position; Degree graduates welcome for Assistant Engineer.
• Ability to travel in the APAC and SEA region (10-15%).
• Knowledgeable in power generation products, electrical and control systems.

Responsibilities

• Provide standby support and 24/7 emergency call for customer support.
• Installation, commissioning & on-site training to support customers.
• Investigate and handle all customers’ complaints related to product failures.

Skills

Technical support

Customer relationship management

Problem-solving

Education

Diploma/Degree in Electrical/Mechanical/Mechatronic

Job description

Information

• Senior Engineer (Up to $6,000); Junior, Assistant Engineer - (Up to $4,500) + $250 Transport

• Working hours: Mon-Fri: 8.30am - 5.15pm

Responsibilities:

• Standby support and 24/7 emergency call for customer support.
• Technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Installation, commissioning & on-site training to support customers according to the scope
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical & training documents are up-to-date.
• Provide training to distributors & dealers for service and troubleshooting skillsets
• Diploma/Degree in Electrical/Mechanical/Mechatronic
• Min 5 years experience for Senior Position; Degree grad welcome to apply for Assistant Engineer
• Ability to travel in the APAC and SEA region (10-15%)
• Knowledgeable in power generation products, electrical and control system
  

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894