Customer Support Officer (Compensation)

EASYVAN (SG) PTE. LTD.; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a dynamic logistics company that connects communities through innovative technology. As a key player in our operations team, you will engage with Driver Partners and users, ensuring seamless communication and adherence to service standards. Your role will involve coaching, conflict resolution, and using data tools to maintain high performance. This exciting position offers the chance to thrive in a fast-paced environment while making a meaningful impact in the logistics industry. Be part of a mission-driven team that values community and strives for excellence!

Qualifications

• Minimum Diploma in Business or a related field.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Reply to business correspondence using effective writing techniques.
• Conduct performance coaching for Driver Partners.

Skills

Business Writing

Communication Skills

Analytical Thinking

Interpersonal Skills

Microsoft Office Proficiency

Education

Diploma in Business

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 10-year-old company reached unicorn status in 2018. We are well-funded by prominent VCs and have been growing rapidly since then.

Our strength lies in our internal values: Passion in serving local communities, empowering SMEs and driver partners, Execution and Grit to differentiate ourselves by never giving up and striving for excellence, and Humility—learning from others and continuously improving.

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology daily to connect and move things that matter. Our mission is to bring communities closer and make city life easier by enabling the fast and convenient circulation of goods. We pursue this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. Additionally, we aim to establish a more global presence as an international brand.

What you'll do

1. Reply to business correspondence using clear language and effective business writing techniques.
2. Conduct performance phone coaching for Driver Partners who breach platform policies.
3. Act as a bridge between Driver Partners and Users, and investigate disputes.
4. Ensure Driver Partners adhere to service and safety rules, enforcing disciplinary actions when necessary.
5. Communicate important messages and corrections tactfully and effectively to Driver Partners who have committed disciplinary lapses.
6. Adeptly utilize Excel/Spreadsheets as trackers to ensure data and information are securely updated, shared, and maintained.

What we seek

1. Minimum Diploma in Business or a related field.
2. Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).
3. An objective thinker, able to be firm yet empathetic.
4. Analytical and resilient, with ambition to work in a high-pressure, fast-paced environment.
5. Excellent communication, interpersonal, and presentation skills.