(Senior) Executive / Assistant Manager, Psychological Medicine Clinic(6130)

National University Hospital; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare institution is seeking an Executive/Senior Executive/Assistant Manager to oversee clinical services. This role involves managing operations, ensuring customer satisfaction, and collaborating with department heads to enhance patient experiences. Ideal candidates should possess a basic degree and strong analytical and communication skills, with a focus on service-oriented management.

Qualifications

• Degree from a recognized institution required.
• Strong analytical and communication skills needed.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Manage service point operations and daily activities.
• Achieve customer satisfaction targets and innovate services.
• Handle financial budgeting and staff management.

Skills

Analytical skills

Communication skills

Problem-solving

Education

Basic degree from a recognized institution

Tools

Microsoft Word

Microsoft Excel

Job description

Job Purpose

The Executive/ Senior Executive / Assistant Manager / Senior Assistant Manager will be responsible for managing assigned clinical services across the continuum of care, achieving outcomes in customer service, volume, financial targets, processes, and learning & growth perspectives.

Duties and Responsibilities

Primary Responsibilities and Duties

Operations

• Manage service point operations assigned.
• Oversee daily operations, including front counter services, administrative and operational matters, partnering with Nurse Managers and doctors to resolve system and process issues.
• Collaborate with department managers to ensure a positive patient experience along the care continuum.
• Ensure facilities are patient-friendly, safe, and clean.
• Coordinate with Nursing, Operational Support Services, and other stakeholders for clinic infrastructure and building improvement projects, ensuring user requirements are captured, site works comply with hospital standards, and projects are completed on time and within budget.

Customer Service

• Achieve customer satisfaction targets in partnership with the Reporting Officer.
• Innovate continuously to improve service levels.

Business Management

• Meet volume and financial targets for assigned clinical services.
• Develop and implement business plans with clinical heads to reach goals.
• Handle annual financial budgeting, regular reviews, and development of new services.
• Manage procurement and logistics needs for the business.

Staff Management

• Manage non-nursing staff providing customer services, conducting appraisals with input from Clinic/Nurse Managers.
• Ensure staff receive proper induction, orientation, and training.
• Handle staff recruitment and retention in partnership with Nurse Managers to build a skilled and motivated team.

Communication

• Facilitate communication between staff and hospital leadership, ensuring timely dissemination of information, issue escalation, and implementation of solutions.

Secondary Responsibilities and Duties

• Implement hospital policies and procedures.
• Ensure policies and procedures are current.
• Perform other duties as assigned by supervisor.

Job Requirements

Skills and Knowledge

• Analytical skills and good written and spoken communication skills.
• Proficiency in Microsoft Word and Excel.
• Problem-based learning approach.

Personal Traits

• Positive, motivated, able to perform under pressure.
• Initiative, able to work independently.
• Service-oriented and customer-focused.

Educational Qualifications

• Basic degree from a recognized institution.