IT Support/User Helpdesk Technician

Leong Guan Food Manufacturer Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the food manufacturing sector is seeking an IT Support professional to manage user accounts and provide technical assistance across various IT systems. The ideal candidate will have a diploma in Computer Science or Information Technology and at least one year of relevant experience. This role involves troubleshooting technical issues, supporting end users, and ensuring efficient operation of IT services.

Qualifications

• Diploma in Computer Science or Information Technology required.
• Preferably 1 year of experience in IT Support.
• Experience with Office 365 and cloud applications is a plus.

Responsibilities

• Administrate user accounts for network and applications.
• Provide support on IT equipment and software applications companywide.
• Document and track problems to ensure timely resolutions.

Skills

Technical Problem Solving

User Support

Office 365

Education

Diploma in Computer Science or Information Technology

Tools

Office 365

Cloud-based Applications

Job description

Job Description

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users companywide on IT equipments and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets/enquiries, telephone calls, e-mails, and requests for technical support;
• Document, track, and monitor problems to ensure timely resolutions

Requirements

• Diploma in Computer Science or Information Technology;
• Preferably 1 year of experience in a help desk or IT Support role; and
• Experience with Office 365 and other cloud based applications is a plus
• Proficiency in Technology will be an added advantage