Technology Support Specialist

WongPartnership LLP; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technology Support Specialist to enhance their IT operations. In this dynamic role, you will provide essential support for software, hardware, and networking systems, ensuring smooth functionality across the firm. Your expertise will help train users, manage documentation, and collaborate with teams to develop effective solutions. This position requires a proactive individual who thrives in a fast-paced environment and possesses strong analytical and communication skills. If you are ready to contribute to a professional team and support innovative technology initiatives, this opportunity is for you.

Qualifications

• Bachelor’s degree in IT or related field with 2+ years of experience.
• Intermediate knowledge of Microsoft technologies and troubleshooting skills.

Responsibilities

• Support technology functions including software, hardware, and networking.
• Conduct in-house training sessions and manage documentation.

Skills

Microsoft Windows Operating System

Microsoft Office Applications

Analytical Skills

Troubleshooting

Interpersonal Communication

Education

Bachelor’s degree in Computer Science/Engineering

Relevant Certifications (Microsoft, Cisco, HP)

Tools

Visual Basic

PowerShell

iOS

Mac OSX

Android

Job description

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.