Customer Service (Freight) - Up to $3,000 - Changi Airfreight - ALL WELCOME!

• Position : Customer Service Executive (Freight) - Up to $3,000 - Changi Airfreight
• Location : Changi Airfreight (With WFH Flexibility to be discussed)
• Working hours : 5 Days Work Week – Monday to Friday: 8.30AM to 5.30PM
• Salary (commensurate with experience) : Up to $3,000 + AWS + Performance Bonus + 14 Days Annual Leave + Transport Allowance
• Duration : Permanent
• Industry : Logistics

Responsibilities:

Shipment Coordination & Execution

• Manage end-to-end import and export operations, ensuring smooth execution of shipments.
• Coordinate with airlines, shipping lines, trucking companies, and warehouse teams for cargo movement.
• Monitor shipment progress and proactively address any issues or delays.

Customer & Stakeholder Management

• Act as a key point of contact for clients, providing timely updates and addressing inquiries.
• Liaise with customs brokers and regulatory authorities to ensure compliance with all import/export regulations.
• Work closely with internal sales and finance teams to ensure accurate documentation and billing.

Documentation & Compliance

• Prepare and verify shipping documents, including bills of lading, airway bills, customs declarations, and invoices.
• Ensure adherence to local and international trade regulations and company SOPs.
• Maintain accurate records of shipments, costs, and operational performance.

Problem-Solving & Process Improvement

• Identify operational inefficiencies and propose improvements for better workflow and cost savings.
• Handle exceptions and troubleshoot issues related to cargo handling, customs clearance, and documentation.

Requirements:

• Minimum 2 years of experience in freight forwarding or logistics operations
• Proficiency in Microsoft Office and preferably in freight forwarding software
• Strong understanding of import/export procedures, customs clearance, and trade regulations.
• Hands-on experience working with shipping lines, airlines, and trucking vendors.

Email to: jeslyn@searchpersonnel.com.sg