Automotive Claims & Service Advisor - High Incentive

STAFFKING PTE LTD; Singapore; On-site; SGD 3,000 - 45,000; Full time

Job summary

A leading company in the automotive sector is seeking a Motor Claims Advisor to manage customer interactions and ensure quality service throughout the repair process. Candidates with a diploma in engineering or business administration and relevant experience are encouraged to apply. The role offers a competitive salary and career progression opportunities.

Benefits

Basic Up to $3500

High Gross Salary

Allowances

Incentives

Great Career Progression

Qualifications

• 3–5 years of experience as a Motor Claims Advisor is an advantage.
• Prior experience in the Body & Paint department within the automotive industry is an advantage.

Responsibilities

• Review vehicle repair history and highlight unusual issues.
• Prepare work orders and repair estimates based on diagnosis.
• Advise customers on insurance claim options and assist with claims.

Skills

Customer Service

Communication

Education

Diploma in Mechanical Engineering

Diploma in Automotive Engineering

Diploma in Business Administration

Job description

Summary Benefits:

• Basic Up to $3500, High Gross Salary

• Basic + Allowance + Incentive

• MNC, Great Career Progression

Responsibilities:

• Review vehicle repair history and highlight any unusual or repeated issues to management.

• Prepare accurate work orders and repair estimates based on vehicle diagnosis and customer requirements.

• Conduct vehicle reception checks and document existing damage with the customer present.

• Advise customers on insurance claim options and assist with the claim process, including negotiations with surveyors or insurers.

• Promote additional services, parts, and accessories where appropriate.

• Communicate closely with the workshop team to monitor repair progress and meet promised deadlines.

• Finalize and explain repair costs to customers, obtain approval for additional work, and process payments.

• Ensure quality checks are done before vehicle handover, and handle customer follow-ups or outstanding matters.

• Keep the reception area clean and provide excellent customer service throughout the repair process.

Requirements:

• Diploma in Mechanical Engineering, Automotive Engineering, or Business Administration

• 3–5 years of experience as a Motor Claims Advisor is an advantage

• Prior experience in the Body & Paint department within the automotive industry is an advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Wei Ren Chew (R25127104)