Ops Support Executive, Data Centre & BCP

NCS Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology services firm in Singapore seeks a Data Centre Operations Support professional. The role involves shift duties for 24x7 operations, overseeing IT equipment, and ensuring optimal functioning of the Data Centre infrastructure. Ideal candidates should have a diploma in Computer Information Systems and at least 2 years of relevant experience. Strong communication skills and a customer-oriented mindset are essential. Join us to make extraordinary impacts in technology services across the Asia Pacific region.

Qualifications

• At least 2 years of experience in Data Centre Operations Support.
• Willingness to work shifts supporting 24x7 Data Centre operations.

Responsibilities

• Perform shift duty to support 24x7 DC Operations.
• Monitor Data Centre infrastructure to ensure optimal functioning.
• Manage and mitigate high-impact system failures.

Skills

Initiative

Customer-oriented mindset

Strong communication

Interpersonal skills

Education

Diploma in Computer Information Systems

Tools

Control-M

SAP

ITIL

Job description

NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities. We provide consulting, digital services, technology solutions, and more. We harness the power of technology to create lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What will you do?

1. Perform shift duty to support 24x7 DC Operations stand-by duties for emergencies.
2. Assist in overseeing the IT equipment hardware inventory within the Data Centre.
3. Manage on-site activities including site preparation, survey, network cabling, electrical wiring, air-conditioning, power supply tests, infrastructure & system maintenance, and standby activities.
4. Coordinate preventive maintenance for Data Centre infrastructure such as UPS, fire suppression, CCTV, PDU, and access systems.
5. Operate the Electronic Visitation Management System, updating authorizer and customer access requests accurately and promptly.
6. Provide remote support including media management, device rebooting, staging, and connectivity testing.
7. Handle media with care to maintain data integrity and support off-site storage.
8. Monitor Data Centre infrastructure (UPS, power, temperature, humidity, water detection) to ensure optimal functioning.
9. Monitor IT Systems and Network infrastructure for events and issues.
10. Escalate incidents appropriately, ensuring timely response and resolution, including tracking until closure.
11. Manage and mitigate high-impact system failures and incidents.

The ideal candidate should possess:

1. Diploma in Computer Information Systems or related field.
2. At least 2 years of experience in Data Centre Operations Support and Batch Management.
3. Initiative, positive attitude, and customer-oriented mindset.
4. Ability to work independently and goal-oriented.
5. Good team player with strong communication and interpersonal skills.
6. Willingness to work shifts supporting 24x7 Data Centre operations.

Additional requirements:

• Familiarity with Control-M 9.0.19.x Fundamentals, Basic SAP, Data Centre Operations Support, and ITIL methodologies.

We are driven by our AEIOU values—Adventure, Excellence, Integrity, Ownership, and Unity—and seek individuals embodying these in their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.