Assistant Technical Support Engineer (X-Ray) - 2 Year Renewable Contract

O'Connor's Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated technician to install, service, and repair innovative products at customer sites. This role involves troubleshooting technical issues, ensuring customer satisfaction, and maintaining high-performance standards. The ideal candidate will have strong technical knowledge and experience in equipment maintenance, along with a commitment to delivering exceptional service. If you're looking to join a dynamic team and make a difference in the field of technology, this opportunity is perfect for you.

Qualifications

• Strong technical knowledge of in-house products with relevant certifications.
• Minimum 1 year experience in equipment maintenance.

Responsibilities

• Service and maintain products on-site to ensure optimal performance.
• Assist in installation, testing, and commissioning of products.

Skills

Troubleshooting technical problems

Customer service skills

Basic Ionising Radiation Safety certification

Education

NITEC or Higher NITEC in Biomedical

NITEC or Higher NITEC in Security Technology

Job description

Role Profile

The purpose of the role is to install, service, and repair the Division’s products and follow up on pre- and post-installation activities.

Key Responsibilities:

• Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products

• Attend promptly to service and fault calls in accordance to SLA

• Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Division’s product at customer’s site

• Adhere to maintenance schedule to ensure its timely execution in accordance to SLA and advise end-users of potential problems and follow up on them

• Interact with end-users to understand the problems they face in using the company’s products and feedback to the Technical Support team for resolution

• Work closely with Technical Support team to ensure the smooth operation of the company’s products

  Competence (Knowledge, Skills and Abilities):

• Skills in trouble shooting technical problems related to the company’s products

• Skills in relating to and servicing the end-users with a win-win mind set

• Certification in Basic Ionising Radiation Safety (General) Course

Requirements:

• Strong technical knowledge with and certification on in-house products

• Able to deal with routine tasks and may perform tasks with some level of complexity

• Take decisions for own tasks in defined degree of freedom

• Able to solve problems in most cases and within guidelines

• Works independently within guidelines, defined procedures and direction

• Requires to work 12-hour shift duty

• Working location: Changi Airport
  

Education & Experience:

• NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies

• Minimum 1 year work experience in the equipment maintenance

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